Holiday money incorrectly charged

claire16c

agrinnall wrote: »

As it'll be in the region of £160 that he owes I wouldn't really call that "a few quid".

Why would he owe £160 for 100euros???

claire16c

ferf1223 wrote: »

I thought so too originally, but rereading the wording of the original post, I'm not so sure now...never having done it, I don't know how transactions work when they buy money back from you, if they would issue the funds as a credit to a card or not...but not sure the difference in a buy/sell rate transaction would be worth them contacting the buyer about...

Did he book his holiday through this travel agent?

Regardless, what steph said:

I'm also a firm believer in karma and what goes round comes round.

If you bring back currency, they will buy it off you, but of course at a bad rate.

But there wouldnt be that much of a difference that they would bother to call a customer afterwards - unless of course they make these types of mistakes all the time and the tills are not adding up...

photome

claire16c wrote: »

Why would he owe £160 for 100euros???

I think he may be right

If they bought 100 euros off him for £80 ish and then gave him 100 euros cash worth about £80 ish...thats where he gets £160 owing...ps I havent looked at the rates so figutes are approx

I still think the store could do it on his card over the phone though

stephb34

Firstly foreign exchange transactions can't USUALLY be done over the telephone, there will be an exception to the rule before the antaganistic poster posts it.

Not sure how we've got to the figure of £160.

If i buy £100 of euros at 1.20 i get charged £100 and get 120 euros.
If i sell back 100 euros at 1.40 i get back £71.43 so are we saying he didn't get charged £100 and he was refunded £71.43, thats the only way i can get near £160.
At the end of the day your son went to purchase euros he has what he wanted but didn't pay for them, he must have had the money in the first place to pay for them so other than the inconvenience of returning to the shop and if its costs him to get there he will just be paying for what he's had in the first place. Yes i would expect to get my petrol or parkig fees etc as why should i be out of pocket in that way, but i would have said i'm not making a special journey, i'll come in when i'm passing. Only your son can make the decision of whats right or wrong but i know what mine would be.

TakeThis

stephb34 wrote: »

Firstly foreign exchange transactions can't USUALLY be done over the telephone, there will be an exception to the rule before the antaganistic poster posts it.

Not sure how we've got to the figure of £160.

If i buy £100 of euros at 1.20 i get charged £100 and get 120 euros.
If i sell back 100 euros at 1.40 i get back £71.43 so are we saying he didn't get charged £100 and he was refunded £71.43, thats the only way i can get near £160.
At the end of the day your son went to purchase euros he has what he wanted but didn't pay for them, he must have had the money in the first place to pay for them so other than the inconvenience of returning to the shop and if its costs him to get there he will just be paying for what he's had in the first place. Yes i would expect to get my petrol or parkig fees etc as why should i be out of pocket in that way, but i would have said i'm not making a special journey, i'll come in when i'm passing. Only your son can make the decision of whats right or wrong but i know what mine would be.

You should also state that you work for a high street travel agent.

Of course if it is a matter of him being credited £71.43 then the decent thing to do would be to reverse the transaction.
But if it is just a matter of the buy rate being applied, the shop should take it on the chin. It's a small amount and they certainly should not be bothering the customer.

ferf1223

photome wrote: »

I think he may be right

If they bought 100 euros off him for £80 ish and then gave him 100 euros cash worth about £80 ish...thats where he gets £160 owing...ps I havent looked at the rates so figutes are approx

Will be interesting if the OP ever comes back and clarifies....I read it the other way first (transaction at buy rate rather than sell rate so not charged enough)...but it does seem a small amount, and one they might not chase if their error...so that's why I wonder now if they did credit for a buy transaction and give him cash as well.

ferf1223

claire16c wrote: »

If you bring back currency, they will buy it off you, but of course at a bad rate.

Hi - thanks, I understood that part...I just don't know how they deal with the buy transaction in terms of giving you money for the currency you are selling...if they do credits to cards (guess I always thought it would just be cash for cash but I am old so these newfangled things confuse me)...but sounds like they do credit to a card, or can.

agrinnall

TakeThis wrote: »

You need to work on your maths...

Or perhaps you need to work on your reading skills - it's pretty clear from the OP that her son was paid for 100 Euros rather than being charged for them, so he therefore owes the travel agent the value of 200 Euros, approximately £160.

stephb34

TakeThis wrote: »

You should also state that you work for a high street travel agent.

Of course if it is a matter of him being credited £71.43 then the decent thing to do would be to reverse the transaction.
But if it is just a matter of the buy rate being applied, the shop should take it on the chin. It's a small amount and they certainly should not be bothering the customer.

So you expect me to put in every post i am a travel agent, i would expect at least 50% of the people posting on here are involved with travel in some way.
I think you need to read peoples posts more carefully before commenting, the poster has said its £160 which is not a small amount in my opinion. Which had it been less than £20 the travel shop probably would have stood the loss but £160 is a lot of money and in my first post i think you'll find i said its a request to return with the money i don't know if legally they can be pursued for the money.
Finally it still boils down to morals and it would be interesting to hear from the poster again for more clarification on what happened and if they did return to the shop.

ferf1223

i don't see how it's relevant to this topic that steph works for a travel agent either...in some cases yes, i would think that she should (and regularly does) make such a declaration...but I guess I don't see the distinction here...how the question is really any different than 'I bought a stereo in an electronics shop and turns out they accidentally refunded instead of charged my card, do I really have to go back and pay for it?!'.

I also really hope the OP comes back to clarify.