Fresh from Carphone Warehouse? Terrible.

Donnie

A 15 pence charge to check your balance.
What is really terrible is that this is not written ANYWHERE. Not in the booklet in which the SIM is included nor in their Terms & Conditions or within the stated Tariff charges.

A call to their Customer Services(probably at 15 pence per minute) confirms that this information isn't published anywhere, by themselves.

15 pence to listen to an automated message?
No wonder that they don't want to publish it.

Their representative had the audacity to suggest that I should have called them to check the cost.

Avoid. Avoid. Avoid.

Waiting for a Manager to call back within 24 hours. Not holding my breath.

medic1978

i think you can check for free by calling the number below from landline

0800 049 5000

Donnie

Doesn't work for Fresh. Chucking the SIM card in the bin.

PBA

It's right there on their website:

Checking your balance
You can call 0870 111 5000 at any time to check your balance.

OK, it doesn't say right there how much they charge, but 0870 is a so called national rate number which Fresh charge you 15p a minute to call. It doesn't say anywhere that the call is free.

RatAtAt

Try 0800 0490800 (freephone from landline)