We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Numerous Faulty Blackberry Bold 9900 Handsets on Orange (Contract)
Hi - I upgraded my contract on Orange last October/November time and opted for the new Blackberry Bold 9900 handset. Since that time, I've had 4 handsets due to differnt faults and now my latest one has a couple of slightly niggling faults such as the tracker moving up by itself and a couple of the keys not lighting up when in the dark.
It's getting a bit pathetic and tiring as I have to backup and restore everything everytime I receive a new handset. Is there anything I can say to Orange that I wish to receive a different handset? I tried this after 2 handsets and they said I can go for a differnt Blackberry - the model which is one down from this. I shouldn't have to go for that because of the length of contract and the amount i'm paying and the amount i've paid them over the past 6 or 7 years.
Should I call them or write them a formal letter?
It's getting a bit pathetic and tiring as I have to backup and restore everything everytime I receive a new handset. Is there anything I can say to Orange that I wish to receive a different handset? I tried this after 2 handsets and they said I can go for a differnt Blackberry - the model which is one down from this. I shouldn't have to go for that because of the length of contract and the amount i'm paying and the amount i've paid them over the past 6 or 7 years.
Should I call them or write them a formal letter?
0
Comments
-
Irrelevant. How much money you've spent with them has no bearing on what handset they will offer you as a replacement. Which phone will cost them the least money probably does though. Which Blackberry have they offered you, the 9790?they said I can go for a differnt Blackberry - the model which is one down from this. I shouldn't have to go for that because of the length of contract and the amount i'm paying and the amount i've paid them over the past 6 or 7 years.
Would you consider another phone? Might be worth trying to get something different if the can't/won't offer you the Blackberry you want.
Write them a letter, and make sure you send it recorded delivery otherwise it's likely to get lost.Should I call them or write them a formal letter?0 -
Irrelevant. How much money you've spent with them has no bearing on what handset they will offer you as a replacement. Which phone will cost them the least money probably does though. Which Blackberry have they offered you, the 9790?
Would you consider another phone? Might be worth trying to get something different if the can't/won't offer you the Blackberry you want.
Write them a letter, and make sure you send it recorded delivery otherwise it's likely to get lost.
yep I would definitely take a new handset that isn't by RIM as I dont trust them anymore!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards