Numerous Faulty Blackberry Bold 9900 Handsets on Orange (Contract)

5aq1b

Hi - I upgraded my contract on Orange last October/November time and opted for the new Blackberry Bold 9900 handset. Since that time, I've had 4 handsets due to differnt faults and now my latest one has a couple of slightly niggling faults such as the tracker moving up by itself and a couple of the keys not lighting up when in the dark.

It's getting a bit pathetic and tiring as I have to backup and restore everything everytime I receive a new handset. Is there anything I can say to Orange that I wish to receive a different handset? I tried this after 2 handsets and they said I can go for a differnt Blackberry - the model which is one down from this. I shouldn't have to go for that because of the length of contract and the amount i'm paying and the amount i've paid them over the past 6 or 7 years.

Should I call them or write them a formal letter?

buscape

5aq1b wrote: »

they said I can go for a differnt Blackberry - the model which is one down from this. I shouldn't have to go for that because of the length of contract and the amount i'm paying and the amount i've paid them over the past 6 or 7 years.

Irrelevant. How much money you've spent with them has no bearing on what handset they will offer you as a replacement. Which phone will cost them the least money probably does though. Which Blackberry have they offered you, the 9790?

Would you consider another phone? Might be worth trying to get something different if the can't/won't offer you the Blackberry you want.

Should I call them or write them a formal letter?

Write them a letter, and make sure you send it recorded delivery otherwise it's likely to get lost.

5aq1b

buscape wrote: »

Irrelevant. How much money you've spent with them has no bearing on what handset they will offer you as a replacement. Which phone will cost them the least money probably does though. Which Blackberry have they offered you, the 9790?

Would you consider another phone? Might be worth trying to get something different if the can't/won't offer you the Blackberry you want.


Write them a letter, and make sure you send it recorded delivery otherwise it's likely to get lost.

yep I would definitely take a new handset that isn't by RIM as I dont trust them anymore!