Natwest Tech Glitch "GOOD EXPERIENCES" only.

stclair

dtaylor84 wrote: »

Why? Are you a paid shill for Natwest? What "good" can possibly come from this disaster?

I think the OP means when the customer has been helped in some way.

money_grows

jackjones01 wrote: »

There appears to be a lot of negativity regarding the Natwest fiasco recently. Is there any posters that can share any good experiences.

Did the bank give you funds without gibble so on and so fourth?

Please do not use this thread to vent I would just like to hear peoples "GOOD EXPERIENCES" please.

Gotta fiver put in my account today for all the problems over the last few day's. Not bad that. Natwest will probably become a stronger bank because of this glitch.

vikingaero

I've never been richer since the glitch stopped Mrs V using her debit card!

rb10

money_grows wrote: »

Not bad that. Natwest will probably become a stronger bank because of this glitch.

You reckon?

At the weekend, estimates for the damage that this incident will cause to the year's profits were in the range of £50-100m. And that was when the problem was due to be resolved on Mon/Tues this week. Now that it's transpired that many customers won't be sorted until - at the earliest - next week, that figure will only increase.

And it's not just the short-term damage to the P&L (staff overtime, refunds to customers etc).

I would be very surprised if they did not lose a lot of customers over this. And those customers who go will be the ones who can get accounts elsewhere - i.e. the higher quality customers. Natwest will be left with a greater proportion of expected defaulters. Doesn't exactly strengthen them.

As for new customers, if you wanted to open a bank account today, what possible reason could you have for choosing Natwest? Their products aren't market-leading - far from it. Their service isn't market-leading - again, far from it. And their reliability clearly isn't anything to shout about either. So I would anticipate them struggling for new accounts for a while too.

Whilst I am sure Natwest will review their off-shoring/outsourcing, IT, backup and disaster recovery strategies (or lack of), which will no doubt strengthen them, I would imagine that the other banks are already doing the same, having seen the damage that can be done to a brand.

Remember that this isn't the first time that this has happened to Natwest/RBS. An IT failure in November had similar (although far more short-lived) consequences.

Tigsteroonie

Been a NatWest customer for donkey's years ....

I was completely unaffected. Could access my account online just fine; used my debit card with no problems; payments came in and out quite happily.

Does that count as a good experience?

inspace

I opened my daughters account 5 years ago and its just a basic account that was opened as a starter account - she had no problems at all money in and money out without a hitch she doesnt use online banking and only has child benefit and tax credits paid into it but all went well throughout the week.

the odd thing was I was worrying for her when I rang her up she was calm as a cucumber and said how can it affect me with a basic account and hardly any money - strangly she was right.

cottager

My niece and SIL both have NatWest accounts. Niece gave her mum two cheques to pay in for her last week (after all these problems began), with 2 paying-in slips, one for each cheque. My SIL thought nothing about there being two slips -- simply thought one must already have been filled in before a second cheque turned up -- and she only looked properly at the top one, which was NatWest. So she banked both at NatWest.

It wasn't till later her mistake was realised. One had indeed been intended for the NatWest a/c but the other slip/cheque was for niece's Lloyds a/c.

Now admittedly the counter clerk didn't notice anything amiss at the time either, but equally when niece checked online (the next day I think) the credit was correctly showing on her Lloyds a/c for the right day. It seems someone from NatWest must later have walked up the road to Lloyds and paid it in there.

Nice to know they went to the trouble when it must have been in the middle of all the mayhem, angry customers, late opening etc which the branch staff would have been involved with by then. But I wasn't really surprised, as it's typical of good service we've had from NatWest for many years longer than either my niece or her mother, who opened their accounts about a year ago.

sapanga

I'm not with Natwest but with Ulster Bank, I was due wages this morning and no wages were in my account. I went down to the bank showed my payslip and passport and withdrew my wages without any trouble. While I was waiting in the queue, there was a woman arguing with a staff member loudly demanding a balance on her account, demanding to know how much her wages were and demanding assurances that dd would be paid. The staff member explained the situation apologised and said he couldnt give her a balance to which she shouted some more. He explained that he couldnt tell her how much her wages were and that she would need to contact her work, to which she demanded that he did it, he offered for her to call her workplace from the branch and she refused and told the staff member to do it.

Quite frankly I found the whole thing ridiculous as the story has been in the media for the past week surely she should have known she couldnt get a balance and surely she should have been issued a payslip from her work as I was. Even after the staff member said her dd was going to be paid she still wasnt happy. The only thing that woman successfully did was hold up the queue for 20mins.

I just wanna say well done to the staff for working so hard to get everything sorted and taking the abuse, because I'm yet to hear anyone say that, all I'm hearing is people complaining and asking were they can claim some kinda compo.

Sorry i know that was long!

wellynever

Tigsteroonie wrote: »

Been a NatWest customer for donkey's years ....

I was completely unaffected. Could access my account online just fine; used my debit card with no problems; payments came in and out quite happily.

Does that count as a good experience?

Same here, All money went in all was paid out when it should have, Access online at any time, Same as above could use debit card no problem we only have the basic account so wondering if it only affected people with current account's and credit cards ?

chambta

One RBS branch I know of were driving around the district to housebound pensioners and disabled customers delivering cash.