MSE News: RBS/NatWest crisis engulfs hard-up Think Banking customers

Former_MSE_Helen

"Many Think customers' wages and benefits haven't gone into their accounts over the past week after "technical problems"..."

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RBS/NatWest crisis engulfs hard-up Think Banking customers

OLLIESMUMMY08

Any ideas when think banking will sort this problem? I don't think their £50 advance is going to pay my rent, council tax and put food on the table!

[Deleted User]

Thanks for writing this article and bringing attention to our problems too. I've been ringing their freephone number all week and it's been permanently engaged. I've got about £90 of bills being debited on the 1st and I have less than £100 left. I'm housebound with disability and can't go to cashpoints or bank branches at the drop of a hat. So I'm ordering some online groceries to make sure I've got food, but this will mean I can't cover my bills including my internet, and now I'm worried that my internet could be cut off which would mean I can't buy food. I'm supposed to be seeing my doctor about my ESA tribunal next week but I daren't take the risk of calling a taxi only to find the cashpoint won't accept my card. This whole thing is incredibly stressful

callum9999

Ostrava wrote: »

Thanks for writing this article and bringing attention to our problems too. I've been ringing their freephone number all week and it's been permanently engaged. I've got about £90 of bills being debited on the 1st and I have less than £100 left. I'm housebound with disability and can't go to cashpoints or bank branches at the drop of a hat. So I'm ordering some online groceries to make sure I've got food, but this will mean I can't cover my bills including my internet, and now I'm worried that my internet could be cut off which would mean I can't buy food. I'm supposed to be seeing my doctor about my ESA tribunal next week but I daren't take the risk of calling a taxi only to find the cashpoint won't accept my card. This whole thing is incredibly stressful

Your internet won't be cut off. Call up a taxi company and explain the situation. They will know full well what is happening, and I'd be shocked if you couldn't find a local firm - particularly if you use them a lot - who would refuse to continue the journey for a disabled, housebound person to the doctors (I'm assuming it's a very short journey?).

[Deleted User]

I just spoke to O2 broadband and they told me they would cut me off about 5 or 6 days after a non payment. I'm going to assume - hopefully correctly - that my ESA should have been paid in by then. My doctor is about 4 miles away. I haven't got the cheek to ask my cab firm for two free lifts. What's annoying is I can't even get through to my bank to sort this out :mad:

Timewitch

Ive been trying constantly for 2 days to get through. I get either engaged or a message that says there is currently a high demand for this destination please try later. :mad:

I was supposed to be paid on Monday. I now have £1.98 left.
I need to get fuel so I can go to work tomorrow, and feed my 2 children tonight. I have no credit cards.

I am with thinkbanking because I can manage my money a lot easier (under normal circumstances) and my account usually runs without any problems.

What the hell are people like me supposed to do???
Tonight I have no food and tomorrow I will not be able to get to work. I have no idea how long it will be until my account is back to normal and I cannot get through to them to get help.
No one at RBS can help.

I cant be the only one in this situation - the media should be all over this as Think banking customers tend to be vulnerable low income families or families in debt struggling to pay bills at the best of times!

[Deleted User]

I've just had the following text message from them:

"We're pleased to say that we've now received all of the credits from Saturday 23rd, Tuesday 26th and today from RBS. Due to the large number of transactions, it's taking slightly longer than usual to update your account. We expect the update to be complete by 4pm. Once your account is updated, you'll receive a text from us as usual."

Fingers crossed.

Timewitch

Fingers crossed indeed!

bagpuss38

Yep I've just got the same message, everything crossed that we all get our much needed money peeps

JuliaGibbs

For 5 days I have been waiting to be paid into my account. I have spent hours at time trying to get hold of think banking only to hear a voice recorded message and then be cut off. I've emailed them, been into RBS only to be told they need to speak to think banking first, but still have had no response. I'm in an impossible possition and no one will help.
It was my sons 10th Birthday yesterday and I couldn't even buy him a birthday cake!
All I am asking for is my money, which is credited to me every 4 weeks is it really that hard.
Fed up of being told it is sorted. IT IS NOT, ESPEACIALLY FOR THINK BANKING CUSTOMERS

On_the_edge_2

Timewitch wrote: »

Ive been trying constantly for 2 days to get through. I get either engaged or a message that says there is currently a high demand for this destination please try later. :mad:

I was supposed to be paid on Monday. I now have £1.98 left.
I need to get fuel so I can go to work tomorrow, and feed my 2 children tonight. I have no credit cards.

I am with thinkbanking because I can manage my money a lot easier (under normal circumstances) and my account usually runs without any problems.

What the hell are people like me supposed to do???
Tonight I have no food and tomorrow I will not be able to get to work. I We have no idea how long it will be until my account is back to normal and I cannot get through to them to get help.
No one at RBS can help.

I cant be the only one in this situation - the media should be all over this as Think banking customers tend to be vulnerable low income families or families in debt struggling to pay bills at the best of times!

Your not the only one . We are in the same boat as you , I've not been able to get through to think banking at all either ( no food , no fuel and help at all ).

I hope their not thinking of charging us their management free this month . As soon as I can I will be leaving thinkbanking just for the fact you can't talk to anyone when you need to ( you can't even walk in to a high street branch to sort things out like you can with every other bank .

I feel for you and everyone else that has been let down badly by thinkbanking .