Change to Monarch Flight, now I have to pay £75?

Chloe000

Hi, I was wondering if anyone could help me.

I booked a holiday to Ibiza for me and 2 friends back in March through Travelsoon.com. After battling with extra charges popping up all over the place (and only 6 nights instead of 7) we agreed on a price and booked the holiday.

This morning, 3 days before we go on holiday, I got a call from the travel agent to say that the airline (Monarch Airlines) has rearranged the flight for 2 hours later. This means that our transfers now have to be changed and for that we need to pay £25 EACH.

It also means that we have another less night there!

I can't find anything in the terms and conditions or small print on our travel documents to say that this might happen, and it seems that there would have been absolutely nothing we could have done to avoid spending £150 in total for our transfers! (the original cost + the amendment charge)

Does anyone know if there are any rights that would apply to this or how I might be able to avoid paying this ridiculous £75?

I would be really grateful!

budgetflyer

I don't see why you cant just go to the airport at the original time and wait the 2 hours there.

gas4you

I think the OP may mean the transfers when they get there, 2 hours later.

Chloe000

Hi budgetflyer, the flight is 2 hours later than our original one, so when we arrive we would have missed the transfer. Just to clarify, the transfer is from Ibiza airport to our resort on San Antonio Bay.

Chloe000

Yes, gas4u! Sorry I didn't make that very clear!

Caz3121

Each airline will have their own definition of what constitutes a 'major change' (which would allow you to cancel for full refund) however 2 hours is not going to fall into this.
Do the transfer people have your flight details...it is not uncommon for flights to be delayed 2 hours so I wonder if they make people pay again in this case.
Monarch have no responsibility for any onwards travel, they just need to get you to Ibiza airport and your contract with them ends there. Have you looked to see if your travel insurance covers anything like this?

I am confused how arriving 2 hours later means that you lose a night of your holiday?

budgetflyer

Chloe000 wrote: »

Hi budgetflyer, the flight is 2 hours later than our original one, so when we arrive we would have missed the transfer. Just to clarify, the transfer is from Ibiza airport to our resort on San Antonio Bay.

I see.
https://www.airporttransfers.co.uk will do a shared transfer to San Antonio Bay for £25.26 for all 3 of you ie less than £8.50 each

Gloomendoom

Caz3121 wrote: »

I am confused how arriving 2 hours later means that you lose a night of your holiday?

That puzzled me too. Maybe the new transfer is by donkey.

Bob_the_Saver

Gloomendoom wrote: »

That puzzled me too. Maybe the new transfer is by donkey.

I've a contact for cheap airport transfers with a 7 seater

http://3.bp.blogspot.com/-hbNB4ks5920/T6KRlFJym6I/AAAAAAAAAAs/LAxKjzkiVTY/s1600/motorbike-family-with-babies-in-afganastan-middle-east.jpg

claire16c

Just tell them you dont want the new transfer.

SaveTheEuro

Chloe000 wrote: »

the airline (Monarch Airlines) has rearranged the flight for 2 hours later....It also means that we have another less night there!

On my rough calculation you have 2 hours less there.