Free Upgrade is causing probs!

Tabitha_T

Hi there, a well meaning friend suggested I upgrade my old mob to a nice new (FREE!) smartphone, Nokia 700, which I have done. However, I am having a few probs (which Vodafone won't help with, they said I have to call Nokia at a number I can't dial out on).

So, maybe it's not such a problem but it's driving me crazy. I've never had internet on a phone before and don't really understand the connections thing. There is no handbook with it, Vodafone 'helpfully' said all the instructions were on the phone.

So, I am pulling down the top menu and it tells me that my Mobile network is vodafone uk. Oh, hang on, now it makes a very loud 'bling' sound that changes this and tells me that my Mobile network is now contract WAP. I have no idea what this means... This seems to alternate all day (and night!!!) and is waking me up and driving me nuts!

Could someone please explain to me in simple terms how the internet access v Wi-fi thing works. I suspect it will end up costing me money in some respect if I don't sort it, although I allegedly have 3 months free internet access and then I'm on a monthyl limit of 250mb. Again, I'm not really sure what that translates to in terms of usage.

In respect of Wifi, I have been able to get the phone to pick up a Wifi network when I was out the other day, but someone said this was a very insecure thing to do and I shouldn't do anything other than general surfing. Cripes, now I'm really confused, I'd be most grateful for some techie help. Vodafone said I could go to one of their techie help shops but I live nowhere near one.

Final question, Angry Birds game seems to already be loaded on to one of the home pages. Is this free to play or am I being 'connected' in some way to the internet when this is being played - which my friend's daughter tried the other day?

Cheers, Tabs

Fifer

Here's a copy of the manual.

Buzby

I wouldn't say the Nokia Windows 7 phone is intuitive, and as you have the promotional internet I wouldn;t worry about the data until your 3 months are up and then have to decide how to pay for what level of package.

Once you switch to Wifi, all data - apart from being considerably faster - will not affect your mobile allowances. As you've never had a smartphone before, I really recommend going through the manual carefully in stages, as there's a lot to learn

Tabitha_T

Ahh, thanks very much for your replies. I shall have a good old trawl thru the manual tonite. Cheers! Tabs x

buscape

Tabitha_T wrote: »

So, I am pulling down the top menu and it tells me that my Mobile network is vodafone uk. Oh, hang on, now it makes a very loud 'bling' sound that changes this and tells me that my Mobile network is now contract WAP. I have no idea what this means... This seems to alternate all day (and night!!!) and is waking me up and driving me nuts!

When it says 'Contract WAP' it means it's connected to the internet, when it says Vodafone UK, it isnt connected to the internet. It will alternate all the time as the phone will only connect to the internet as and when it needs to, rather than staying permanently connected. If you go into settings>profiles, tap on General, then tap personalise, scroll down to 'Warning Tones' and change it to off.

Tabitha_T wrote: »

Could someone please explain to me in simple terms how the internet access v Wi-fi thing works. I suspect it will end up costing me money in some respect if I don't sort it, although I allegedly have 3 months free internet access and then I'm on a monthyl limit of 250mb. Again, I'm not really sure what that translates to in terms of usage.

Mobile data comes off of your 250MB limit, WiFi doesn't.

Could you dial *#0000# and tell me what it says under 'Release' and 'Software Version'.

Tabitha_T wrote: »

Final question, Angry Birds game seems to already be loaded on to one of the home pages. Is this free to play or am I being 'connected' in some way to the internet when this is being played - which my friend's daughter tried the other day?

Angry Birds shouldn't be connecting to the internet.

Buzby wrote: »

I wouldn't say the Nokia Windows 7 phone is intuitive

The 700 runs Nokia Belle, you've got it mixed up with the 710

Tabitha_T

buscape wrote: »

When it says 'Contract WAP' it means it's connected to the internet, when it says Vodafone UK, it isnt connected to the internet. It will alternate all the time as the phone will only connect to the internet as and when it needs to, rather than staying permanently connected. If you go into settings>profiles, tap on General, then tap personalise, scroll down to 'Warning Tones' and change it to off.

Mobile data comes off of your 250MB limit, WiFi doesn't.

Could you dial *#0000# and tell me what it says under 'Release' and 'Software Version'.

I have now been able to turn off the warning tone, hooray! When you say it will only connect as and when it needs to, does that mean when I try to access a web page for example? I'm only asking because it seems to have been going between the two even when I haven't been online, i.e. when I have been asleep, don't quite understand why it does that...?

When you say mobile data comes off my 250MB limit but WiFi doesn't, am I therefore able to disarm the WAP thing and only have WiFi on? That sounds too good to be true. My contract also gives me 750MB with BT Internet WiFi facility at Costa Coffee (I think). If the WiFi is not using up the MBs, why would it be limited?

Right then, finally, under Release it says Symbian Belle and Software Version is showing as 111.010.1009

Thank you very much, Tabs

grumbler

Tabitha_T wrote: »

When you say mobile data comes off my 250MB limit but WiFi doesn't, am I therefore able to disarm the WAP thing and only have WiFi on? That sounds too good to be true.

Your home WiFi is free. So are some other free WiFi hotspots.

My contract also gives me 750MB with BT Internet WiFi facility at Costa Coffee (I think). If the WiFi is not using up the MBs, why would it be limited?

I guess these hotspots are not free for everyone.

buscape

Tabitha_T wrote: »

I have now been able to turn off the warning tone, hooray! When you say it will only connect as and when it needs to, does that mean when I try to access a web page for example?

Yes, it will also connect to check for new emails (if you have email set up) and to check for software updates amongst other things. Email can be set to only check at certain times of the day at certain intervals.

You can check what's using the internet by swiping down as before and tapping on 'Mobile network,' and scrolling to the bottom

Tabitha_T wrote: »

When you say mobile data comes off my 250MB limit but WiFi doesn't, am I therefore able to disarm the WAP thing and only have WiFi on?

You can, but you will only be able to use the internet when you're connected to WiFi.

Tabitha_T wrote: »

Right then, finally, under Release it says Symbian Belle and Software Version is showing as 111.010.1009

If you want to, you can update the phone software to Nokia Belle FP1, this will give you an app that allows you to monitor how much internet you're using (and allow you to cut it off to stop it costing you anything extra) plus other improvements.

Vodafone

Hi Tabitha T,

I can see that you have already had some great replies here.

If you do need any further help with anything though, feel free to get in touch with me directly and I will give you a call to go through things.

You can email me via the address here with WRT135 FAO Heidi in the subject.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

Tabitha_T

Thank you so much for all your replies everybody, I really appreciate the help, I'm off and running! Cheers, Tabs x