Returning an unwanted product - distance selling but seller will only refurnd 80%

arcon5

prowla wrote: »

It's the ".co" and the ".uk", which at least implies a UK presence.

So, an address something like condescending-gits.co.uk would imply that the condescending gits were located in the UK.

Or imply they was trading in the uk.

moneysavingdeano

Thank you for everyone's advice. After sending skullcandy some links to details on distance selling they referred the issue to their legal department in the US.

They sent me an email today saying

We got approval from legal to accept the UK law.
You can send back your item to the address I gave you in my first emails, as soon as it reaches us we will execute a full refund.

It took a lot of emails but success in the end.

Many thanks.

bazster

prowla wrote: »

It's the ".co" and the ".uk", which at least implies a UK presence.

So, an address something like condescending-gits.co.uk would imply that the condescending gits were located in the UK.

But if the condescending gits aren't located in the UK, despite implying that they were, wotcha gonna do about it? They still can't be subjected to UK law, whatever they implied.

Jeff_Bridges_hair

moneysavingdeano wrote: »

They sent me an email today saying

We got approval from legal to accept the UK law.
You can send back your item to the address I gave you in my first emails, as soon as it reaches us we will execute a full refund.

Im glad you got a result but whoever works for them and sent that email out needs shooting.

prowla

bazster wrote: »

But if the condescending gits aren't located in the UK, despite implying that they were, wotcha gonna do about it? They still can't be subjected to UK law, whatever they implied.

Some are though...

But yes, it's only ltd.uk and plc.uk that are checked as bona-fide UK companies.

Anyway, in this case the company decided that they would go with it.

(Incidentally, OP, TK-Maxx are selling SkullCandy headphones at the moment.)

pulliptears

HMV sell SkullCandy as well and I believe you can try them in some stores.

zaax

If it was an online / mail order there must have been a card used. If this was the case is not the card co / your bank (who are running the card) also liable?

somethingcorporate

Only if the purchase was over £100.