Amazon-Kindle

mpbaz

I bought an Amazon Kindle in 2010 in lasted 12 months before developing a fault. It was covered by the warranty and was duly replaced. The kindle Amazon replaced it with lasted 14 months and developed the SAME fault. Amazon offered me a new Kindle for £40, I said I wanted it replaced. They refused and are sticking to their guns. I offered to send it back to them but they refused that as well.As I understand under SOGA they have to offer repair or replacement first and if not feasable then a reduced price item, however how many people on here expect a kindle to last less than 14 months without breaking?

In effect they want me to pay £120 for a new kindle.

Am I right to take this further?

Fosterdog

Which kindle did you have originally? and was it replaced with the same model?

How much did you pay for it?

What fault does it have?

Where did you buy it from (direct from Amazon or from another retailer)?

Amazon don't have to offer a repair or replacement first, you have the right to ask for a repair or replacement but they can reject your request if it's not cost effective and offer a refund instead (partial given the timescales involved)

As for the £120 to replace it, that would only be if you chose the Touch 3g model which is a lot newer and more expensive than any that were out in 2010, you could use the £40 they've offered towards a lower/cheaper model. If you went for the £89 one you would only be putting £49 towards it.

lcharm

What was the fault and is it a known Kindle fault?

The reason I ask is because my brother in law has had his for 3 years with no problems and these kind of products go through rigorous quality control and testing and while a few can slip through the net you've had 2 with the same fault which could possibly be down to the way it's been stored or a dodgy file?

If it is a common fault then you have your rights but if they were to prove otherwise then you might not be entitled to anything.

k66yla

If they are offering you the top of the range one for £40 I would take it. I had an issue with a TV that was out of the 12 month warranty(by 1 month). TV cost £400 in the end I got a £300 cheque back, so technically I paid £100 for use of the TV for a year....wear and tear etc. So I guess them asking you to pay £40 is reasonable.

bris

It hasn't lasted 14 months it's lasted 26 for SOGA purposes you have had the same kindle for 26 months, the warranty does not renew with the replacement. Their offer is reasonable.

mpbaz

They replaced like for like and said I would have to pay £40 for a new kindle. My argument is if you pay £89 for a kindle and it fails then replace it with another one and that fails it had lines on the screen. The kindle is stored in a sleeve over night evey night to protect it. You are then paying £129 in effect for a kindle as if everyone elses lasts for longer than 14 months they are getting the same non fault kindle for £89.

Bris-I have not had the SAME kindle it was a replacement so the SOGA rule starts again as with any product, same as if I bought one kindle and another one 14 months later they would have different SOGA expiry dates.

Icharm-They knew about the fault as it happened to the first kindle they supplied, I offered for them to check the second kindle they refused to even check it?

Fosterdog- It was the £89 model, it was replaced with the very same model. The fault is lines appear on the screen like someone has torn a piece out of it if you know what I mean? I bought direct from Amazon. How do they know if its cost effective or not if they have not had the item back to check it was repairable? I cant see an item being replaceable with the same fault after 12 months then 14 months later same fault not replaceable?

Techhead_2

mpbaz wrote: »

They replaced like for like and said I would have to pay £40 for a new kindle. My argument is if you pay £89 for a kindle and it fails then replace it with another one and that fails it had lines on the screen. The kindle is stored in a sleeve over night evey night to protect it. You are then paying £129 in effect for a kindle as if everyone elses lasts for longer than 14 months they are getting the same non fault kindle for £89.

Bris-I have not had the SAME kindle it was a replacement so the SOGA rule starts again as with any product, same as if I bought one kindle and another one 14 months later they would have different SOGA expiry dates.

Icharm-They knew about the fault as it happened to the first kindle they supplied, I offered for them to check the second kindle they refused to even check it?

Fosterdog- It was the £89 model, it was replaced with the very same model. The fault is lines appear on the screen like someone has torn a piece out of it if you know what I mean? I bought direct from Amazon. How do they know if its cost effective or not if they have not had the item back to check it was repairable? I cant see an item being replaceable with the same fault after 12 months then 14 months later same fault not replaceable?

If you get a replacement the Soga does not start again. Also after six months you need to show the fault is inherent. That's just a basic guide. I would diversify reading the MSE guide and the sticky thread to get a better understanding.

mpbaz

Techhead wrote: »

If you get a replacement the Soga does not start again. Also after six months you need to show the fault is inherent. That's just a basic guide. I would diversify reading the MSE guide and the sticky thread to get a better understanding.

It is inherent if it has happened twice in 2 years to two kindles!! Where in SOGA does it imply a replacement is a continuation of the SOGA 6 year rule?

Hintza

mpbaz wrote: »

It is inherent

In your view.

Techhead_2

mpbaz wrote: »

It is inherent if it has happened twice in 2 years to two kindles!! Where in SOGA does it imply a replacement is a continuation of the SOGA 6 year rule?

Please, read the sticky threads and the MSE guides.

mpbaz

No its NOT in my view the fault was 1.Known about and 2. The same fault. What else do you need? I read the official SOGA on directgov website it does not say anything about a replacement having the same time frame as the first item, if does like I asked kindly say where in the document so I can at least find it please?