Tesco dyson vacuum

phil_kirsty

Hi all been a few years since i posted.
We bought a dc25 at new year and it stopped working so went to tesco and they gave us a dc27 which worked for 2 weeks .
We had a henry hoover that worked non stop for over 20 years and still did until i retired him.
We still have the original reciept and am wanting a henry instead again cause its more reliable
Are we in our rights to get a refund or not
Thanks all

phil_kirsty

Does anyone know if we could return it and get a refund or even just switch it for a henry in tesco and get a partial refund

bazster

phil_kirsty wrote: »

Does anyone know if we could return it and get a refund or even just switch it for a henry in tesco and get a partial refund

You are certainly within your rights to have the situation remedied, and since it's less than 6 months since purchase there should be no argument.

However, it's up to Tesco to choose whether they will give you a refund, a replacement, or try to repair it. I would suggest that a refund is better than a replacement since you can then buy a Henry and have all your rights start again from the new purchase date, whereas your rights with respect to a replacement still date back to the original purchase date.

zoob

What do you mean by it stopped working?

phil_kirsty

Thanks bazster
I took it back tonight said this is my second one but just want another henry as the other one lasted 10 years etc ;manager said no problem so overall happy and only cost £98 with a refund on my card too
:money:

bazster

phil_kirsty wrote: »

Thanks bazster
I took it back tonight said this is my second one but just want another henry as the other one lasted 10 years etc ;manager said no problem so overall happy and only cost £98 with a refund on my card too
:money:

Good for you! Hope this one lasts forever too!

macman

Since the Dyson has a 5 year warranty, why didn't you just call them up and they would have fixed it on site?
Did you clean the filters reguarly?

bazster

macman wrote: »

Since the Dyson has a 5 year warranty, why didn't you just call them up and they would have fixed it on site?
Did you clean the filters reguarly?

Well if I had two break within a few months I would give up and want something better too.

Have to say we had a Dyson once, it was utter carp. Ridiculously heavy and couldn't suck the skin off a rice pudding. And yes it was cleaned out regularly.

McKneff

Ive had my henry for donkeys years too.

Cant fault them. I used to work at a place that mended vacuum cleaners and can honestly say that 90% of the ones that were
brought in were all sorts of Dysons, I wouldnt have one given to be honest.

bazster

McKneff wrote: »

Cant fault them. I used to work at a place that mended vacuum cleaners and can honestly say that 90% of the ones that were
brought in were all sorts of Dysons, I wouldnt have one given to be honest.

Ours was given. We soon found out why. Rather than us inflict it on someone else it went in a skip.

macman

Since Dyson have nearly half the UK vacuum cleaner market, you'd expect to see more of them in a repair shop than any other model...
Other than a blown motor, there is very little to go wrong with them except user-inflicted issues-which usually means failure to clean the filters (and, longer term, clogged cyclones).