Data Protection Act breach - serious legal matter

Dr_Cuckoo3

Are you still a customer of these banks then ? are they willing for you to remain a customer ?

Dr_Cuckoo3

Is there anything wrong with being a serial complainer if the complaints are valid ?

johnisworried

No, and my name WASN'T on the blog - it was a work of fiction.

mynameistallulah

johnisworried wrote: »

No, and my name WASN'T on the blog - it was a work of fiction.

Was it registered to you? It is easy enough to find out who a blog belongs to. There must have been something to identify you ...

Dr_Cuckoo3

Serial complainers are sometimes paid to go away and never pester the company again - it is often the cheaper option especially when legal action has been commenced

JuicyJesus

Dr_Cuckoo3 wrote: »

Is there anything wrong with being a serial complainer if the complaints are valid ?

A serial complainer whose complaints are invalid or blown out of proportion would generally be considered vexatious. Someone with valid concerns is entitled to have those concerns resolved. As to why you'd stick with a bank you're constantly complaining about, that's a matter for yourself.

The FSA's rules don't provide for any scenario where you can simply ignore a customer's complaint, even if they are obviously making things up, deliberately being a nuisance or trying to extract compensation for frivolous reasons - complaints have to be dealt with and go through a full process including the right to go to the Ombudsman Service, even if your complaint is about something no reasonable person could possibly care about. As an oft-given example, you can put in a complaint about the colour of the carpets at the branch if you really want to, and the bank has to deal with it seriously and professionally.

The only recourse an institution really has in this sort of instance is to say that the business relationship has irrevocably broken down and ask them to bank elsewhere. But that's a whole minefield right there.

Dr_Cuckoo3

JuicyJesus wrote: »

A serial complainer whose complaints are invalid or blown out of proportion would generally be considered vexatious. Someone with valid concerns is entitled to have those concerns resolved. As to why you'd stick with a bank you're constantly complaining about, that's a matter for yourself.

I would be unlikely to stick with a bank that I am constantly complaining about and even more unlikely to use it as my main account

A bank that boasts to be more customer friendly than other banks eg Metro Bank is an example of a bank deserving of attention for it's shortcomings (also First Direct) and do you suggest that gays should stay away from Islamic Bank of Britain ?

I have RBS Group accounts and have not mentioned any complaints on this forum in respect of the recent technical problems , it takes quite a lot to provoke me into sending a formal complaint

Sailmakers

Surely op having a laugh. I would hate you to be a customer of mine.

Dr_Cuckoo3

OP was sacked from his new job this month after being there for 4 days - I wonder if the bank was involved ? :idea:

johnisworried wrote: »

I was laid off after four days in my new job the week before last. I was told it was for "business reasons" by the manager of the company, ...

MoneySaverLog

A work of fiction or not, if you have written it in a blog about said bank and named them in your post, you, the site owner, domain registrars and web host could end up in hot water for defamation and libel if what you said about them is untrue and you cannot back up your statements in your blog in any defense.

If your OP is not a work of fiction too then you're on very thin ice, I'd let it be.