Do I have to pay credit card fee?

evh22

Hi Guys,
Some advice please if anyone can advise I'd be really greatful.....

Wife and I paid First Choice for a last minute break, using our credit card. At point of sale we were told a credit card fee of £45 would apply. This amount appeared on a receipt so we assumed it had been paid.


Long story short, we were really pi*%ed around by First Choice whilst away and not impressed by their online service.

Once back home, we have been contacted by store saying we owe them the credit card fee. This is because salesperson made an error and did not apply the charge.

Do we have to pay?

Plxply

Check your account it see if it matches the amount on the receipt. If the receipt says you paid it and that amount was taken from your account I would consider it that you've already paid the fees.

sc1_2

I would take the view that it's their mistake and quite happily tell them to stuff it.

sistafromanothermista

What sc1 said

mynameistallulah

sc1 wrote: »

I would take the view that it's their mistake and quite happily tell them to stuff it.

And when First Choice issue a small claims action against them? Then they'll end up with a CCJ, and having to pay back costs as well. Brilliant advice, genius! :rotfl:

OP, you are liable for the money (if it has not already been paid). Perhaps you could try to negotiate it down, but if you do choose to ignore it be aware of the repercussions if they decide to take it further.

YorkshireBoy

evh22 wrote: »

This amount appeared on a receipt so we assumed it had been paid.

You'd have realised it hadn't when you cross-referenced it with your statements during reconciliation though wouldn't you?

Long story short, we were really pi*%ed around by First Choice whilst away and not impressed by their online service.

But that's a separate complaint isn't it? Best not to confuse/link the two issues?

Once back home, we have been contacted by store saying we owe them the credit card fee. This is because salesperson made an error and did not apply the charge.

Do we have to pay?

You may not have a choice! They have your card details remember. Maybe the call was more out of curtesy/apology (or at least that was the intention) and they weren't expecting to be declined such a reasonable request?

bigadaj

Raise a complaint about their service and they'll probably write it off as a goodwill gesture or to meet you halfway. If not then complain to the press and they'll pro Bly back down then.

Gromitt

If they forget to apply the charge and it didn't appear on your receipt then you might get away with it. However, if they took less money than was stated on your invoice, you've not got a chance.

If you don't pay it, they might just take it from your CC, stating that you owe that amount should you request a chargeback.

So I'd say its just easier to pay it, IF you have not already. Ask for proof that it's not been paid.

evh22

Some good advice here thank you very much.
I think I will consider the 'halfway house suggestion' if I can progress it that way.

Many Thanks folks

jonesMUFCforever

Consider this scenario :

You pay for a holiday and find on your statement that you have been overcharged by £45.

Would you consider a 50% refund acceptable??
No of course you wouldn't.
Pay up and if you think you have a complaint about your holiday or the holiday shop go through the proper channels.

ahxcjb

jonesMUFCforever wrote: »

Consider this scenario :

You pay for a holiday and find on your statement that you have been overcharged by £45.

Would you consider a 50% refund acceptable??
No of course you wouldn't.
Pay up and if you think you have a complaint about your holiday or the holiday shop go through the proper channels.

Sorry, I can't believe some of the 'advice' that has been offered here. Let's take a step back: £45 as a fee for using your credit card? Outrageous and clearly a charge that does not reflect the cost of the transaction.

If the shop has not taken the charge originally, then it is their fault and you should tell them to take a walk. They can't take money from your card, as you could claim it back immediately from your credit card provider as it was an unauthorised transaction - as I did when a restaurant tried this cheeky attempt - not only did they suffer a chargeback, with associated fine that a chargeback involves for the merchant, but I got a free meal for two upon letting HQ know what they had done.