Barclaycard Nuisance Calls

debtfreeby2013

bengal-stripe wrote: »

So, your husband paid last month's payment today, some 22 (or more) days late.
Hopefully he won't forget this month's payment, which must be due any day now.

He didn't 'forget' last months payment, barclaycard took the money from his account and then something went wrong with THEIR system which meant that the direct debit was then returned to his bank. He has a direct debit set up which he has honoured every month including the last payment. Barclaycard messed up and returned the payment which took 11 days. It was only on weds that they realised the mistake and contacted him, arranged a repayment date for next week (when he would have paid both last moths and this moths payment) but te automated system STILL phoned him even AFTER barclaycard had admitted fault and arranged repayment.

debtfreeby2013

Anthorn wrote: »

Repeated phone calls to your home, workplace or anywhere else which you have placed on your file as a means of contact is harassment ... but only after you have told them in writing to stop doing it!

But I have to say that sorting out the phone calls "tomorrow" doesn't cut it. They have to be sorted out the same day if it's a working day or on the next working day.

The most helpful post here.

I know what you mean about leaving it till tomorrow but he had dealt with the initial phone calls and arranged a new payment date but after this they continually phoned him and because he was in work he hasn't had chance to phone them to put out what he thought was just an error. It was only when he got told that they were phoning his work place that he decided he had to take the time during work to sort it.

chattychappy

My mother regularly phones me despite my not owing her money. She calls me at work, on my mobile and sends me texts.

Sounds like harassment to me!

meer53

chattychappy wrote: »

My mother regularly phones me despite my not owing her money. She calls me at work, on my mobile and sends me texts.

Sounds like harassment to me!

Before my MIL went into a care home last year, her last phone bill (for a month) had over 800 calls on it. Over 700 of them were to me. :eek:

She doesn't have a phone now, i don't know what to do with the spare time i now have. Bless x

Barclaycard_Company_Representative

Hi debtfreeby2013,

We’re sorry to hear about the experience you’ve described. Just so you know, we do make every effort to contact customers when payments have been missed. However, we feel the level of contact you mention above is excessive and not in line with our intentions.

We’d like the opportunity to investigate why this happened and continued after a promise to make payment had been made. We will also address any training and development needs of the Customer Service Advisors your partner spoke with.

Please ask them to email further details, including their address and postcode to locate their account, to WR@barclaycard.co.uk and the Barclaycard Web Relations team will get back to you as a matter of urgency.

Thanks again for sharing your experience in the forum.

bigadaj

meer53 wrote: »

Before my MIL went into a care home last year, her last phone bill (for a month) had over 800 calls on it. Over 700 of them were to me. :eek:

She doesn't have a phone now, i don't know what to do with the spare time i now have. Bless x

Still sounds a bit harsh putting her into a Home though, you could have just blocked the number and left it to your other half.

redpete

debtfreeby2013 wrote: »

The person he spoke to at barclaycard said 'I've remove our number, what more do you want me to do?!'

It's a good question - what do you want them to do?

meer53

bigadaj wrote: »

Still sounds a bit harsh putting her into a Home though, you could have just blocked the number and left it to your other half.

Lol !

My ex OH and her fell out last year and don't really speak now, she took my side when he ran off with a floozie so it was down to me really. I know i should have left it to him but i felt sorry for her and carried on dealing with her, more for my kids sake than anything else really as she was a bit of a cow sometimes !

Turned out she had dementia, hence the care home

It really did feel like harrassment at times though, i wouldn't call a few calls from Barclays for a payment owed harrassment !

bigadaj

I'm relieved to see you took my flippant comment in good heart now we know the context, must have been difficult at the time. As a bloke I can't do lol as shown by our prime minister.

Credit to your mil that she took the moral side of the argument rather than sticking to blood, many wouldn't, however More than thirty calls a day must have been a bit trying, I just about manage to ring my parents once a week, and nothing has normally happened since the previous call even then.