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ppi next stage

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hello there
i recently claimed ppi from tsb visa but one thing i found strange is that they said that they only kept records for seven years so they would only pay me out on the last seven years.
i have owned the card since 1984 and i can still remember the 1st thing i purchased and it was a baby rocker from mothercare
any ideas what my next move would be
thanks steve

Comments

  • dunstonh
    dunstonh Posts: 119,588 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    give them your statements (copies) and they will use those as evidence of the amounts you paid. If you dont have them and they dont have them then they can only pay what is provable.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    skdl28309 wrote: »
    i have owned the card since 1984 and i can still remember the 1st thing i purchased and it was a baby rocker from Mothercare
    If you still have the receipt for this send it to the Bank! :D

    Seriously, 1984 is 28 years ago-do you really expect the Bank to keep records for that long? Even if they did, it would be unreasonable to expect a payout from that long ago.
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