book-your-driving-test.co.uk

tia4908

This company are an absolute joke - do not book with them.

Firstly, they will only give you a retest if you fail on minors only. Which means that you will have to have failed on 16 minors, generally its fair to say if you fail with that many minors, there will be a major involved... that is of course if you ever actually get a test.

My sister booked her test through this company based on the fact that you could get the retests and this was appealing, as soon as I found out she had done this I researched the company and its rules and cancelled the booking within 7 days by email (and post) as per their T&C's.. No confirmation of cancellation ever arrived nor a refund.

I then agreed that I would pay for her test through the official website and once she had claimed her money back from the bank, she would repay me. So we booked and confirmed a test through the DSA... still with no correspondence from book your test online... a week later we get a confirmed date from book your driving test for over 200 miles away and 3 months later than asked for... another week later I receive a refund from the DSA with no email/letter advising why. I call them to talk about it and basically this scam of a company had used my sisters details to cancel her booking, then re-book it under their own name at the exact same time and date and pass it off as their own booking (presumably because we had cancelled it and advised the bank) So we had been refunded by the DSA and they had paid for our booking. This was a new low even to the helpful DSA advisor I was speaking to, who was adamant at the beginning that I had never made the booking and the third party had.

I had the DSA confirm the date, forward the email to me and put a note that no one was to make amendments but my sister to the booking.

All in all my sister lost £26.00 which we can deal with but many will never get a date or get any money back. Please do not deal with them. Always go direct through the DSA.