MSE News: Firms charge existing customers, but not new customers, to call

zerog

Roger1 wrote: »

Good advice most of the time, but there are exceptions.

British Airways have a number for calling from outside the UK - 0191 490 7901 - but try to use this and your call is met by a recorded message saying to use the 0844 number , and of course you have paid for the call. :mad:

And Halifax does the same when I call to tell them I may be using my credit card outside the UK.

If you need to call BA, they usually charge you £25 for phone booking or changes anyway.

jobdone1

Whats new Nothing where has which been been for the last few years this practice has been going on for a long time a little bit of savey on your part and their is ways around it

Ectophile

I think Which have been a bit slow if they have only just noticed this. Companies have been doing it for years now.

Mini00

Always check on the company website to see if you can email them rather than use an 0845 tel number....& complain that they only offer this chargeable service. I inevitably get a call or an email with an 0800 number to use. I refuse to use 0845 numbers on principle, it is shocking customer service & if we keep on complaining we might persuade some companies to treat us better!

EmehEm2005

Smile personal bank account enquiries for customers and co-operative members was 08457 212 212 and is now 08448 44 88 44.

If you're a member of the press you can ring 0161 827 5856 or 0161 903 4187 or various other numbers for press enquiries and information.

To complain ring 08457 212 212





Don't make old people mad. We don't like being old in the first place, so it doesn't take much to p*** us off.

Roger1

zerog wrote: »

If you need to call BA, they usually charge you £25 for phone booking or changes anyway.

:huh:

They would only charge this if you make a phone booking or make changes!

Using the ripoff 0844 number means it is costing you money just to ask a question.

Kite2010

Your call is very important to us (we are making money from it), you are in a queue while the call centre operator is dealing with another customer.

GazHatesBanks

0845 numbers had a place 20+ years ago when the phone call costs varied according to whether or not the call was classed as local or national.

Now that this doesn't exist and most phone packages have free minutes included there is absolutely no reason for these rip off 08 numbers to exist at all.

As for the "your call is important to us" message that plays every time you call - simple solution is for the banks to employ more people to asnwer the phone in the first place!

Farway

GazHatesBanks wrote: »

As for the "your call is important to us" message that plays every time you call - simple solution is for the banks to employ more people to asnwer the phone in the first place!

Yep, and for you to pay their wages in higher overdraft, mortgage rates etc

No such thing as free lunch