Dispute over postage

jm2926

I purchased two items from a seller, one of which had postage of £4.99, the other £3. I contact the seller before bidding about the £4.99 item asking if it was special delivery as it seemed expensive, and they replied it was.

Both items were posted in one package, second class for a postage cost of £2.20. I've sent a message to the seller to advise this is not acceptable but had no reply.

Any idea how I can proceed? Ideally I'd like a partial refund. I wasn't sure if Item not as described would suit and do I need one or two cases?

Item 1 (£4.99 postage) described as "Standard Delivery (Royal Mail Tracked)"
Item 2 (£3 postage) described as "Standard Delivery (Royal Mail Tracked)"

ThinkingOfLinking

The cheapest Special Delivery is more than £4.99 so it was obvious there was a mistake/fib there.

I would ask for a partial refund, referring to and copying and pasting their reply from your original question. If they don't offer it as a gesture of goodwill, I would leave neutral feedback and a 1 or 2 star rating for postage (the same for communication if they totally ignore you) with a factual comment.

theonlywayisup

It could be that the two items together were so heavy it jumped them into the very expensive SD charge.....but she should have sent the one listed as SD via SD regardless.

You can't force her to refund. So feedback and DSR are the only option unless you feel the items are SNAD and then you can dispute and send them back, but you will have to pay trackable returns postage.

Crowqueen

Frustrating - the only recourse is feedback I think, probably not positive unless she responds with a full apology and a refund.

Unless I sold regularly I would probably not know the cost of SD/courier prices. I still am a bit hazy about them as the only time I've used them was to send a CV off for next day Saturday delivery which cost about £10. After the price rises it's hard to judge what anything will cost without knowing the actual weight of the complete package.

This is poor behaviour and will cost them in the long run.

smufflemuppet

I am in a dispute over a company I thought were based in London. Turns out the home company is in China - the EBay listing I bought the products from stated clearly "1 X "XXXX" product." So I bought 2 quantities. The seller sent out 1 pack with 2 of the products inside. Now, for ease of postage and delivery I can see that no one should have a dispute - but when buying ONE product as shown in a listing, of which I had read very clearly and bought in good faith, shouldn't the seller stick to what they show, or does this appear to be misleading and false on the basis that they sent out 2 products in one pack?

jm2926

Thanks everyone. I've left negative feedback and will move on with my life I guess.

It's just annoying to have been charged £8 for postage which cost £2.20, and to wait nearly 2 weeks for the items to arrive.

custardy

Flickering_Ember wrote: »

The cheapest Special Delivery is more than £4.99 so it was obvious there was a mistake/fib there.

I would ask for a partial refund, referring to and copying and pasting their reply from your original question. If they don't offer it as a gesture of goodwill, I would leave neutral feedback and a 1 or 2 star rating for postage (the same for communication if they totally ignore you) with a factual comment.

there is a business proiduct called Royal Mail tracked.
so the seller failed to use the postage method offered

terra_ferma

smufflemuppet wrote: »

I am in a dispute over a company I thought were based in London. Turns out the home company is in China - the EBay listing I bought the products from stated clearly "1 X "XXXX" product." So I bought 2 quantities. The seller sent out 1 pack with 2 of the products inside. Now, for ease of postage and delivery I can see that no one should have a dispute - but when buying ONE product as shown in a listing, of which I had read very clearly and bought in good faith, shouldn't the seller stick to what they show, or does this appear to be misleading and false on the basis that they sent out 2 products in one pack?

looks like you've highjaked someone else's thread. However, what difference does it make to you how it's posted? How would it be misleading, unless they stated clearly they were posted separately, and an individual box was an integral part of the item (sold as BNIB).

You don't mention postage costs, so I'm at a loss here, sounds like the seller has not done anything wrong (you may have other issues with this seller but posting two items in one parcel is acceptable and desirable, to reduce packaging, unless there are other issues involved beside placing two objects in one pack - I've seen people leave negative feedback because packaging was excessive).

shaun_from_Africa

what difference does it make to you how it's posted? How would it be misleading, unless they stated clearly they were posted separately, and an individual box was an integral part of the item (sold as BNIB).

Although it doesn't appear to have mattered in this case, posting 2 items together when 2 separate orders have been placed could make a difference when they are coming from outside of the EU.

If the price of each item was below £15 then there shouldn't be any import fees payable, but this might not be the case with a single package containing 2 items.

ThinkingOfLinking

custardy wrote: »

there is a business proiduct called Royal Mail tracked.
so the seller failed to use the postage method offered

Thanks Custardy. I have received items sent RM Tracked, but haven't been asked to sign for them ever so I wonder what happens in those cases where the item goes missing.

custardy

Flickering_Ember wrote: »

Thanks Custardy. I have received items sent RM Tracked, but haven't been asked to sign for them ever so I wonder what happens in those cases where the item goes missing.

Tracked can be signed or unsigned.
No idea on missing items for unsigned though.