EXPIRED Cheap toys @ tesco direct [misprices?]

nickmack

philatio wrote: »

They cannot say it is a price error and then continue to display the price of the item at that price.
That is a matter for trading standards

I tend to agree, Tesco have stated to numerous people these were pricing errors and have continued to advertise at the lowerprice online, despite cancelling orders. I would advise to take screenshots of the site and see what Trading Standards have to say.

Looby123

kanne4 wrote: »

Ok apologies I'm new to all this and don't know how to do quotes etc but to cazzap06 who asked CAN THEY DO THAT????????? I don't believe they can and have found the following information....., they cannot continue to display or offer a wrong price. The only time a company would be liable in this case is if you can prove the price was deliberately marked wrongly or they continued to offer it at the wrong price after they were aware of it. This would be an offence of making a misleading price indication under the Consumer Protection Act 1987. ok I'm no legal expert but they are aware of the misprices and are continuing to offer them at the wrong price I believe it is an offence. I found this info on a website which went on to suggest informing trading standards and they will conduct an investigation and decide whether to prosecute. I understand they will not honour my order and I'm ok with that but I'm not happy that they advertised products at the wrong prices took my money and are now making me wait for a refund. Customer service is appalling, 19,000 unhappy tesco customers, and they are still advertising products at the wrong prices??when will they learn??

thanks for this...I've taken screen shots of the bits which I had cancelled that are still showing a misprice....will phone TS tomorrow!

someone mentioned earlier about the sledges...i ordered 2 and they were the only part of my order that wasnt cancelled, so hoping I will get them!

[Deleted User]

This whole thing is a shambles with now months of cancellations etc coming to a head .... I reckon they WERE genuine prices , pretty much most of them anyway were a 75% off reduction which they DO do randomly from time to time , so not even sure why they were not honoured if some are showing on their website still at the reduced price ..........UNTIL you add them to your BASKET that is and am sure they have to sell it to us at this price or offer us some sort of compensation for THEIR error if it indeed ever was an error as most people got the easels for 7 pounds anyway!!

If it is 75% off instore as well then why not keep to these prices online??

The REFUNDS are painfully slow as well and sometimes don't even happen at all even 2 weeks later & you have to chase them up for them!

mandycr

my order cancelled tonight i ordered ... the lexi pad cars monopoly and the 2 ben 10 things gotta say i aint surprised at them cancelling with folk making 30 or so orders ... proper greed imo onto the nxt as they say

maybe nxt time only order a few items and stay under the radar hmmm

[Deleted User]

The Dr Who screwdriver is showing as £3.50 ; http://www.tesco.com/direct/dr-who-new-sonic-screwdriver/205-7202.prd £14.52 when added to basket , reckon they can get into real trouble for this & need to sort it out once and for all ..... And to sell them to us at the original discounted prices! x

worry-wart_3

cazzap06 wrote: »

The Dr Who screwdriver is showing as £3.50 ; http://www.tesco.com/direct/dr-who-new-sonic-screwdriver/205-7202.prd £14.52 when added to basket , reckon they can get into real trouble for this & need to sort it out once and for all ..... And to sell them to us at the original discounted prices! x

I bought that in store weeks ago at that price.

Just tried the Cars Easel and was about to place the order when I realised the price error. I think they'll be getting a narky email/call from me tomorrow as they are quite clearly advertising at the reduced price yet inflating the price at checkout.

Honestly, I've never know a company have two prices for the same product i.e. the one you entice customers with and one you try to rip them off with. Trading Standards could/should have a field day with this.

pepperoni_2

Beki88 wrote: »

:eek::eek:28 orders?! Really?!
I will say nothing more on that matter...

Had my cancellation email however they left one item on there which I assume was not "mispriced". I was planning on ordering it for Christmas anyway but as principle I cancelled it. They may not care but I feel a whole lot better about it!

I think I should clear my statement up...that's 28 orders over a 2 month period...so I was trying to show how many mistakes they have made...I actually order every time I see a misprice as I know it will be cancelled and I'm totting up a total for trading standards.
I actually made 5 from this debacle.

choccielover

Hmmm, well I have just looked and the doodle daisy and ben 10 creation labs are still showing despite everything else being cancelled. will see if they get delivered next week.

Oh regarding the blow up chairs, these came back into stock and i ordered 3. They are waiting to be picked up from store. not sure if they have gone oos again but i put a stock alert on them. this was the cars ones

Choccie

geegee-pinata

Two orders cancelled by text yesterday, yet have received dispatch emails for both orders with full tracking information?

karen3112

Mine was cancelled, but are apparently now with Yodel!