EXPIRED Cheap toys @ tesco direct [misprices?]

Pegjes44

I received a text that today My Toystory teller will be deliver by YODEL but just received now a text saying that my order had been cancelled.
On my account it's showing Partially Confirmed
???? i just don't know now

Storck

What is the Yodel tracker saying?

cheer1eader

just had my lego pharaohs quest cursed cobra cancelled 2 more orders still showing as created but it's not looking promising

Cj87

had 7 items for home delivery, 1 item (polar panic) has been despatched due to be delivered by yodel today. The other 6 items have now just been cancelled.

Just sent complaint email to customer service and expect my delivery charge back too.

flipper_72

tuesday nights orders cancelled so far, the ones from Wed am still created but i am sure they will be cancelled soon, reason given was mis-price:(

philatio

I used to order quite a bit from Tesco Direct and found them really good. Quick delivery to store.. who then called you to say the item had arrived.

This past 12 months, their service (like the instore service) has REALLY taken a dive.

I've had my Hogwarts cancellation and am just waiting fror the scalextric ones. I expected it.
However.. this is the FOURTH time this has happened this year. The cancellation emails never state why the order is cancelled.. just that it's cancelled. At least these today say sorry.. my previous ones just said xxxx is CANCELLED.

The store never calls, emails or texts to say an order has arrived.

My account page never seems to update quickly enough. It gets to the time I should collect and my account page says "AWAITING DISPATCH" yet I find the item is waiting instore.

I ordered an iPad3, collected it, got home and they'd sent the wrong colour and model. I called them and they couldn't exchange it... I had to go back instore.. get a refund (which took 5 days to come through) and then reorder. (which I did... from Argos)

I ordered a kettle... which didn't work.

The collection counter is also the customer service AND the tobacco counter AND the lottery counter. With one person on it. So its a 15min wait everytime you go.

In short.. as you might guess... I've HAD IT with Tesco Direct now

(unless I actually get my £5 scalextric)

((which I won't))

punkgirlyuk

Has anyone had a Mobigo order cancelled? My order still says created

Cj87

flipper_72 wrote: »

tuesday nights orders cancelled so far, the ones from Wed am still created but i am sure they will be cancelled soon, reason given was mis-price:(

Mine don't even state they were mis-priced and have had this same email for every order:

Dear **** ,

Were sorry, but were unable to complete your Tesco Direct order X*****. We work hard to make sure we have no problems with our deliveries, but in this case,
we got it wrong.
The items affected are:
Items
Quantity

Dagedar Rapid Fire Power Launcher & 2 Balls
2

The total refund that will be processed for items affected is £4.00
We've already started your refund - it usually takes 3-5 business
days for any payment to appear in your account.
We are very sorry for any disappointment this may have caused, but
hope that you choose to shop again soon with Tesco Direct.

jensmck

Just received one of my items so keeping fingers crossed for the other one that was also labeled as confirmed

manda1205

BeenieCat wrote: »

3-5 days for a refund! Most other places just earmark the funds until the items dispatch so money goes straight back on balance!

Last week when I did an order, I wanted to use the £10 off £40 code and it wouldnt work, so rang them and they said they would refund me, my credit card statement shows the amount going on and the refund on the same day, so they don't always take 5 days, think they just say that to cover themselves.