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o2 credit given then taken back with no word
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Hi All,
I need a little advice due to getting a mobile contract from o2 and before my contract started , I went into my local o2 shop and saw one of the people working there as they had a better deal and he said he was able to give me my contract at a better deal for 18 months , so I walked away after he typed a few things on his pc.I then checked my account online about 6 months (august) later and saw that he didn't change the contract length but added a £5 bolt on so the cost of contract was the same.After A few emails to o2 they then sent me an email telling me that I will be getting 6 months free line rental starting from 20th April, and if I could send them an email after that date so they could apply the credit needed.then I got a bill through with no deductions so I phoned up o2 and they are now saying that they are refusing to give credit (even though I have the email as proof) so after another 2 weeks of customer services they have now made my contract 18 months and then it was terminated , so they are now demanding I pay the latest bill of £39.20 even thou I am arguing that they promised me credit , of which they are now saying it is declined and they might have to take it further, so I am saying I'm not willing to pay line rental , but will pay the excess...Am I in my rights to do so?
I need a little advice due to getting a mobile contract from o2 and before my contract started , I went into my local o2 shop and saw one of the people working there as they had a better deal and he said he was able to give me my contract at a better deal for 18 months , so I walked away after he typed a few things on his pc.I then checked my account online about 6 months (august) later and saw that he didn't change the contract length but added a £5 bolt on so the cost of contract was the same.After A few emails to o2 they then sent me an email telling me that I will be getting 6 months free line rental starting from 20th April, and if I could send them an email after that date so they could apply the credit needed.then I got a bill through with no deductions so I phoned up o2 and they are now saying that they are refusing to give credit (even though I have the email as proof) so after another 2 weeks of customer services they have now made my contract 18 months and then it was terminated , so they are now demanding I pay the latest bill of £39.20 even thou I am arguing that they promised me credit , of which they are now saying it is declined and they might have to take it further, so I am saying I'm not willing to pay line rental , but will pay the excess...Am I in my rights to do so?
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Comments
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to be honest i am having a nightmare with o2 and none of them keep to there word,,unless you have things in writing( which you do) then there isn't much you can do..i think there billing system is all messed up (not that they will admit it)
sorry not much help...0
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