Consumer Rights - Resizing a Wedding Ring?

devon-bound

And yet STILL the idots keep on coming!

Get a Job!

Takeaway_Addict

devon-bound wrote: »

And yet STILL the idots keep on coming!

Get a Job!

You came back three days later to say that? If you keep biting people will keep fishing. The advice given in the second post was the best and you seemed to accept it.

See what it looks like when its back...

wealdroam

You told us last Friday that the ring was ready for collection...

devon-bound wrote: »

I have been called back to store and have been advised that the repair has been made good, so I guess I will keep you posted about the actual state of the repair.....;)

Is the repair now satisfactory?

pimento

FWIW, my wedding ring is just a lump of gold. It wouldn't be the end of the world for me if I had a replacement. The ring is not the marriage.

In fact, I've been thinking how gold is now unfashionable and I should change it for stainless steel or platinum.

mattyprice4004

devon-bound wrote: »

And yet STILL the idots keep on coming!

Get a Job!

I was going to offer advice, but with an attitude like that I think I'll leave it.

pulliptears

devon-bound wrote: »

And yet STILL the idots keep on coming!

Get a Job!

Does it not occur to you that the world doesn't work 9-5 and that some people may work different hours?
:rotfl:

But yes, I'm out.

heart_free

Advice - did you take photo's of the ring before you left it for resizing? If you are having any sort of work done like this you should always cover yourself by taking photos of the condition of the ring before hand.

The ring itself - was it act or 18ct gold? Obviously act gold is more brittle and harder to work with than 18ct and could cause problems with repairs and resizing. Similalry gold from overseas (even if it has british hallmarks) can sometimes be more brittle and harder to work with due to the actual alloy used.

Resizing a wedding band is NOT straightforward, and I'm sure the shop would have explained the possibilities of things not going according to plan. You would have needed to sign for the work to be done, and there would have been a clause stating that you agree to the work being undertaken at your own risk. If you did not sign anything how can you prove that you left your ring with them for work to be done? And how could you prove what work you asked them to do.

It sounds as if the actual resizing had been carried out, but the repair hadn't been for finishing. The QA at the shop should really have picked this up before presenting it back to you.

Hopefully this will all have been resolved, but my experience indicates that when a customer gets a sentimental piece of jewellery resized or repaired they are NEVER happy with the results!