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PayPal 21 days pending payments

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  • tomsco
    tomsco Posts: 174 Forumite
    davethorp wrote: »
    As Elmathud says whilst this policy is clearly there to protect buyers from fraudulent sellers, it does leave sellers wide open to attack from fraudulent buyers

    Correct me if i'm wrong, but does Paypal not have seller protection. So if you follow the guidelines you're protected from fraudulent buyers?
  • davethorp
    davethorp Posts: 1,578 Forumite
    Part of the Furniture 1,000 Posts
    tomsco wrote: »
    Correct me if i'm wrong, but does Paypal not have seller protection. So if you follow the guidelines you're protected from fraudulent buyers?

    They do but it only protects you against:

    A. If a chargeback occurs because the buyers payment was not authorised or
    B. If a buyer claims it wasn't delivered and you have proof of delivery.

    Nothing stopping a fraudulent buyer claiming an item wasn't as described and if they do, there is naff all a seller can do about it as PayPal normally side with the buyer

    Full policy at https://cms.paypal.com/uk/cgi-bin/?&cmd=_render-content&content_ID=ua/UserAgreement_full&locale.x=en_GB#11.%20Seller%20Protection%20Programme
  • Plxply
    Plxply Posts: 594 Forumite
    Buzby wrote: »
    As a seller, I've only had one issue in 8 years I felt was unfair. The Ombudsman gas no responsibility for PayPal anyway, it is HQs in Luxembourg, and outwith their remit.

    It's not just they have their HQ in Luxemberg they purposefully didn't acquire a UK banking license as it would have been costly and they'd have to fully comply with UK legislation which includes being taken to the Ombudsman (another sly trick from a dirty company). If they had a banking or e-banking license in the UK they could be taken to the Ombudsman.
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