Problem with buyer on ebay

rammy007

i sold an item by auction on ebay on the 2nd march,the finally sent me a cheque on the 7th march to which i sent a message to say i had received the cheque and it would be paid in the next day and would take 5 working days to clear which would then be sent after tues which was the 13th,it was ready to be posted wed and i got an email from them saying they won the item on the 2nd and wondered when the item would be sent as they hadnt heared anything from me,i replied that it was being posted that day and that i had already told them so in a message to which she had already replied,i also asked them to confirm the address as it said that the address had been changed,i have had various messages back from them basically calling me a liar i have done everything i could and i keep getting nasty emails messages from them,looking in the feeback they have got 2 negs which say Awkward and cunning - avoid doing business with this ebayer at all costs and NASTY ATTITUDE IN EMAILS - MADE FALSE ALLEGATIONS - BEWARE they will probably now say they havent received the item,what can i do?

rammy007

Now i have just received an unpaid item dispute bearing in mind the cheque only cleared on tues and it was posted on wednesday i think she is taking the p*s

shellsuit

How did you send their item?

aj3001

Was it sent recorded delivary? If so give the tracking number to Paypal then neg them, if you get a neg back just do a polite response back

pennylane99

aj3001 wrote: »

Was it sent recorded delivary? If so give the tracking number to Paypal then neg them, if you get a neg back just do a polite response back

I think OP said it was a cheque payment...not Paypal...

soolin

rammy007 wrote: »

Now i have just received an unpaid item dispute bearing in mind the cheque only cleared on tues and it was posted on wednesday i think she is taking the p*s

The buyer can't do an unpaid item dispute, all she can do is a non performing seller complaint that actually doesn't mean a lot.

Soo

rammy007

stupidly i only sent them normal post but i have got another set which i am going to send again recorded so they have to sign you should see all the abuse that she keeps sending in the dispute console i have had 10 msgs in under an hour an she is calling me a thief now the womans a nutter

rammy007

soolin wrote: »

The buyer can't do an unpaid item dispute, all she can do is a non performing seller complaint that actually doesn't mean a lot.

Soo

Sorry i meant to say a Item Not Received Dispute

rose_sparky

I know the feeling Rammy, I had a nutter buyer too.

I think they are very brave behind the monitor comfort zone.

rammy007

she has even got her husband to send me emails from his own email address and has the cheek in the dispute console to say i am sending messages to her email address which i havent i really cant believe it,if i send another item recorded and force them to sign for it what do i do then?she has even called me a thief and incidentally i have checked and the cheque hasnt cleared yet i sent it to try and keep her happy

soolin

Don't send a replacement item., let her go through the ebay complaints system as it is going to cost her £15 to do so.

Send her abusive emails to ebay and complain.