Accident in supermarket lift - reporting it..?

Taadaa

faerie~spangles wrote: »

A non event.

It should still be recorded as a near miss.

ska_lover

faerie~spangles wrote: »

A non event.

An ill informed answer.

OP, this is what would be classed as a 'near-miss' event - and the store would be duty bound to report this to their local health and safety executive.

Glad your lad is OK

ska_lover

Taadaa wrote: »

It should still be recorded as a near miss.

Sorry didnt see you had already said this

Mrs_Imp

The store should absolutely record this incident. It is only by companies recording and reporting what some people might dismiss as 'non-events' that more serious accidents don't happen. It's certainly not OTT for the OP to report it and make sure that it's been properly recorded. The OP is taking the correct stance - she is not being dramatic about it, and is trying to ensure that a more serious accident does not occur.

tea_lover

faerie~spangles wrote: »

A non event.

You may want to google the Bird Triangle to see just how important it is to report near misses.

gingin_2

For those who are dismissing it, we had similar happen with our son - glass doors with sensors at a hotel, went right onto his head, we were told also that they don't detect below a certain height ( son ran through the doors just as they were closing after someone else, assuming they would open). Yes, they did stop but only once both sides of the doors had connected with his head ( and it wasn't a light tap). It was very frightening for him and as a parent when those 5 seconds seem like forever when you don't know what exactly is going to happen and you know that you can't get there in time - it's traumatic!

No, we didn't seek compensation either but we did have coffee with the hotel manager to discuss what had happened and they assured us they would look into it, which was satisfactory enough for us.

brunettegirl

I am quite cross on reading some of these comments. This most certainly did happen, nor was it a soft tap to his head and it did leave a mark, but thankfully thanks to his dad wasn't more serious. The lift engineer had to move his arm pretty darn fast to stop the lift from closing on it as the sensors didn't pick up below 4ft.
Yes I am aware that it wasn't as serious as it could be - BUT thats my point IT COULD of been more serious and if they don't do something about it it could happen to somebody else and they may not have an adult behind them to grab them out the way/stop the doors.

Shame on all of you who think this is a little dramatic or over the top.

I was seeking advice on who to inform/report to to get it looked at/fixed.
It's not like I was asking advice on sueing or anything like that.

averagemummy

You are definitly taking the correct course of action, make sure thes shop has recorded it correctly - if it's left they may forget to do so!

Usually in a public place / shop / swimming pool they have incident forms to fill in, and they ask the member of the public to fill in and sign the form. This would also be to cover them - in case someone did try to sue them (not suggesting for a moment that op is)

However I don't believe it should be reported to the health and safety executive as someone suggested earlier - although they do take reports of dangerous occurances this is a near miss and should be investigated as such.

I would maybe be ringing or writing to the store manager asking if it has been logged and for a copy of the near miss report?

tea_lover

averagemummy wrote: »

However I don't believe it should be reported to the health and safety executive as someone suggested earlier - although they do take reports of dangerous occurances this is a near miss and should be investigated as such.

The enforcing authority (in this case more likely to be the local authority than the HSE) will also deal with procedural compliance. All incidents, accidents and near misses should be reported - regardless of the severity or outcome. If the supermarket isn't complying with this that's an issue in itself, and something that the enforcing authority could have an interest in.

It's worth noting that an improvement notice can be issued for procedural failings, such as not using an accident book.

So although the incident itself may not require further attention (if the supermarket have dealt with it), their poor response to reporting may well require further investigation.

averagemummy

Sorry yes that was what I was trying to say - local authority rather than health and safety executive!