Halifax have deleted my phone numbers!

Gromitt

I had 3 phone numbers stored on Halifax online banking. I've just gone to make a payment and all 3 have disappeared. Instead it says I need to add a number and wait 7 days for it to be activated.

I need to pay someone new by Wednesday, so it looks like I'll have to transfer to another current account and pay from there.

Is this normal (I assume not) or just incompetence on Halifax's part?

MoneySaverLog

It has happened to me, with Lloyds TSB, in the past. Numbers have not changed but Lloyds TSB for some reason took it on themselves to delete all three numbers I have registered.

It's an annoyance I agree. I still have no reason given to me as to why they did it.

pmduk

I'm sure there have been other posts along the same lines in recent weeks. There seem to be gremlins in their online systems.

backinbusiness

Happened to me too - no reason. They also deleted my telephone banking PIN Code too. Total pita!

seriousDFW

Yeah this has happened to me, and it's really annoying. Also - I had a credit card with Halifax for about 4 years, no problems. I opened a current account with Halifax and for some reason they changed my username from something memorable to some string of random numbers.

The phone number problem is so inconvenient, I'm really not impressed with Halifax's online banking anyway though, it seems very limited and cumbersome, which was fine when I just had a CC with them. I'd hate to use their online banking to run my main account.

dr_adidas01

Yes this has happened to me too 3 times in the last 6 months. Yesterday I logged onto online banking to set up a new payment and yet again it said "we do not have a phone available for you to set up a new payment"

I phoned Halifax to find out what had happened, there was no explanation all for the loss of my phone numbers. They just said we need to re-input your numbers on the system again at it will take 7 days before you can set up a new payment.

Great I thought I'll use my Lloyds TSB account to make the payment, but again that too had my numbers missing, and will take 7 days to set up a new payment.

I think there must be some serious fault with there systems and one effecting the other. No one will admit there is a problem and insist I must have removed them myself, why would I do that especially as I knew I needed to set up a new payment.

I have made a complaint to the CEO of Halifax and would suggest you do the same I've supplied the email addresses for you below.

Halifax CEO: [EMAIL="davidnicholson@halifax.co.uk"]davidnicholson@halifax.co.uk[/EMAIL]

davethorp

I've had the same thing happen with Lloyds TSB. Annoying to say the least

zerog

Halifax keeps changing one of my numbers back to one that I don't have any more. Each time I changed it to the correct number, I waited 7 days and then made them call it to prove that it works, but then a few days after that it gets changed back to the wrong one.

Zorz_2

Gromitt wrote: »

I need to pay someone new by Wednesday, so it looks like I'll have to transfer to another current account and pay from there.

You can use their phone banking instead.

Assuming you are already registered and they haven't deleted your phone password too!

IJP20

Zorz wrote: »

You can use their phone banking instead.

Assuming you are already registered and they haven't deleted your phone password too!

Funny you should mention that. I have just opened an account with Lloyds TSB and the phone numbers at Halifax were overwritten by the one number from Lloyds.

Also I noticed Halifax's telephone banking went through manual security rather than ask for numbers from my security number as normal. When I asked about it they thought I had never been set up for phone banking!

MoneySaverLog

IJP20 wrote: »

Funny you should mention that. I have just opened an account with Lloyds TSB and the phone numbers at Halifax were overwritten by the one number from Lloyds.

Also I noticed Halifax's telephone banking went through manual security rather than ask for numbers from my security number as normal. When I asked about it they thought I had never been set up for phone banking!

That's interesting cause the 2 systems are supposed to be independent :mad: