Rubbish Ikea Sofa Bed

jen14

Hi

Just after some advice. The last few times our sofa bed has been used people have complained that it sinks in the middle, so if two people are using it they tend to slide towards each other. I've looked at it and the two parts of the slatted frame seem to angle towards each other and there is no way of fixing this. I dug out my receipt and it is a Beddinge Havet model which is the most expensive base and mattress we could buy at Ikea. At the time it cost £318.00 in June 2009 and costs nearly £400 now.

The bed is in immaculate conditions and is only used when guests stay so I'd say around a dozen nights a year (over three years around 30 uses).

After looking at the websites advice on consumer rights I personally don't think it is ‘fit for purpose and last a reasonable length of time’. I wanted to buy the best one I could and this seems the best on the market compared to the traditional sofa beds which seem to have little support. I've rang up customer services and the lady I spoke to said there is nothing they would do as its older than 1 year. I've asked for her manager to ring me back as I want her to tell me that it’s reasonable that this range only last up to three years before I make a complaint.

Would appreciate peoples thoughts/ similar experiences

Thanks

visidigi

its up to you to prove the item is not fit for purpose, through an engineers report, until then IKEA don't have to entertain your request (especially as its three years old)

micflair_2

You want to return a 3 year old sofa bed? Are you serious? I dont think you will have a leg to stand on, but you will have a bed to lie on..

jen14

Yes I am serious, hence my post. It is three years old but was hardly used. Thanks for your advice...not. I think its a real shame when people go on this forum, read a post and put up a sarcastic reply. If you think my post is a waste of time or a stupid question then don't bother typing anything and do something better with your time.

Thanks for the other reply, I did suspect I might need to prove that it was not fit for purpose, so probably not worth it and it'll just have to go to the tip!

NiallB

Is there a beam down the middle? Any way you could prop the middle a bit higher? Lay another piece of wood on top of the beam and rest the slats on that?

I agree that after 3 years you have no chance of any comeback from Ikea.

Fosterdog

Has it been used as a sofa much in the three years?

You say it's only been used roughly 30 times as a bed but as it has more than one function you have to be realistic about it's overall use

paddyrg

I would see what the engineers say - the bed is either inherently badly designed or faulty or damaged. If damaged the engineer could fix it, and if inherently cheap nasty design or actively faulty you can argue it with Ikea, although I don't rate your chances of a brilliant remedy after 3 years.

I would be tempted to suggest you skip it and never go near Ikea's fashionable but often shoddy stuff again. Try ebay - got a solid cherrywood superking bed and mattress nearly new worth well over a grand for £50 - people move house and sometimes can't fit a superking in the new place!!

micflair_2

jen14 wrote: »

Yes I am serious, hence my post. It is three years old but was hardly used. Thanks for your advice...not. I think its a real shame when people go on this forum, read a post and put up a sarcastic reply. If you think my post is a waste of time or a stupid question then don't bother typing anything and do something better with your time.

Thanks for the other reply, I did suspect I might need to prove that it was not fit for purpose, so probably not worth it and it'll just have to go to the tip!

I wasn't being sarcastic, I was being serious - you have zero chance after 3 years of returning this.

You are asking a question about what other people think on a public forum, expect replies that are not what you want to hear occasionally.

arcon5

I don't think it's completely unreasonable to expect a bed to last more than 3 years! How much longer i don't know, but i'd expect it to hit at least 4 years and would be seeking a repair or a partial refund in the region of 20-25%.

The only problem being the burden of proof is on op so it may not even be worth getting an independent report. Although doesn't stop op contacting them to see if they will offer something.

micflair_2

Its not just a bed though. The OP hasn't stated how much it has been used as a sofa... could have been sat on everyday and every minute of the day for all we know. Not that there is anything wrong with that, as thats what its for!

Maybe it had been used to much as a bed.. ahem.. ahem..

McKneff

If you were my friend and you were being nice to me by putting me up, I wouldnt dream of complaining about how uncomfortable the bed was to be honest. If the positions were reversed I would think it pretty rude.

Why not try sleeping in it your self one night and see how it goes for you.

I presume it also depends on the weight of people sleeping on a slatted bed. I wouldnt have any trouble with my weight but I do have some hefty friends.