TESCO.com

webmasterpolo

thanks poppy, l hadn't even noticed that

SenorGroucho

Tesco.com do seem to be very unreliable:
Having been asked to find a mobile for the mother-in-law (with big buttons!) I track down a suitably clunky Nokia and order it for delivery to my Brother-in-laws house. They wait in for the specified delivery slot but no one shows up. My online order history shows it as delivered but Tesco.com say it was cancelled! The CS girl even asked for my password so she could have a log in as me to see my order history!!!!
What a shower of incompetents.

webmasterpolo

I HAVE A REPLY!

After my many letters, calls and emails l now have a response.

It is in reply to my most recent letter sent to the CEO, all the other letters were not replied to....hmm...

Says they are sorry and give me 1000 clubcard pts comp. Also says they will update website, won't hold my breath on that one.

Their letter is dated 28th Oct, so that's 1 month and 20- days after l first reported it to them, LOL.

webmasterpolo

I wasn't planning on buying it as stated in my first post.  This was merely pointed out their mistake.

If, and a big IF, l was to buy from a retailer, l think a supermarket would be a good bet as their customer service is far better from somewhere like PC World.  Plus the staff will know little about them and are more likely to just refund or exchange the item than try and baffle you with techie excuses that it's not their fault.  


Besides l got 1000pts for my trouble, and it didn't take too much time and l was going other things at the same time anyway.

nursie_2

Rang tesco Newtownabbey yesterday asking if twin sim cards were in stock and was advised they were. Drove 6 miles and bought the pack only to find when I came home that although my receipt stated twin sim card pack---in fact it was only a single pack.
Rang customer services to be told a manager would come to the phone---after 15 minutes the line went dead. I rang back for a further 20 minutes without anyone answering the phone. I rang the Northcott branch for another contact number only to be told there was only the one number available and that they (tesco) found it almost impossible to get through to them.
Drove back to Tesco (Newtownabbey) again and spoke to a (so called) manager who scanned the pack cofirming it was a double pack while acknowledging from the packaging that there could only be one card and that only single cards were available (at a more expensive price---1 pound 40 pence more).
He asked if i wanted a refund----I stated that i had made 2 return journeys (24 miles) spent 2 hours of my time---35 minutes on the phone---and felt that I was entitled to something more than a refund. He stated he would only give me a refund and that I could fill in a complaint card (which he gave me).
When I got home I noticed the complaint card was a page used for customers to sell their unwanted goods on a notice board in the store.
They should work for Boots or Marks & Spencer to find out what customer service actually means----and remember that it is us (the customer) who pays their salaries.