We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
CSRSS.EXE Help
Dundunbanza
Posts: 163 Forumite
in Techie Stuff
Can anybody help me? I don't know anything about computers apart from how to use them but I have a question:
I've received 3 international phone calls from a company that said they are called the World Wide Web and that they have noticed I have a trojan horse on my computer - they have my name and contacted me on my landline number. They said they are ringing to sort the problem with me.
Understandably I'm very suspicious of this and have just come off the phone with them explaining that I don't know who they are or where they have my details from...they say I am registered with the WWW and thats how they have my details!!
The woman said i have CSRSS.EXE trojan horse and I need to fix it and they can talk me through what I need to do on my laptop??? Has anybody else come across this, is this a scam or do I need to do something to my laptop?? How can I check?
Any help appreciated. Thanks
I've received 3 international phone calls from a company that said they are called the World Wide Web and that they have noticed I have a trojan horse on my computer - they have my name and contacted me on my landline number. They said they are ringing to sort the problem with me.
Understandably I'm very suspicious of this and have just come off the phone with them explaining that I don't know who they are or where they have my details from...they say I am registered with the WWW and thats how they have my details!!
The woman said i have CSRSS.EXE trojan horse and I need to fix it and they can talk me through what I need to do on my laptop??? Has anybody else come across this, is this a scam or do I need to do something to my laptop?? How can I check?
Any help appreciated. Thanks
Earning Swagbucks since May 2012
Dooyoo'er since March 2013
Dooyoo'er since March 2013
0
Comments
-
its a scam.....
pure and simpleEx forum ambassador
Long term forum member0 -
Dundunbanza wrote: »CSRSS.EXE
...is a critical Windows component. Whilst it can become infected, getting a phone call from a complete stranger is a pretty good indicator that it isn't.
0 -
Thank you both, thats what I thought - if I get another call I'll really tell them now, I was quite calm earlier on!Earning Swagbucks since May 2012
Dooyoo'er since March 20130
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.4K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.5K Work, Benefits & Business
- 602.8K Mortgages, Homes & Bills
- 178K Life & Family
- 260.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards