Ebay seller delaying sending item despite more postage paid

moos_mummy_2

Hi everyone just hoping for a little bit of advice

I bid and won and item on sunday evening, prior to bidding I had sent as message asking if they knew when it would be posted (on the listing it stated 5-6 working days) and would it be possible to pay extra to get it sent so I get it by Sat morning as i would have liked it for a night out, seller never replied so I bid thinking oh well I want it anyway

I paid straight away with the standard postage and they left feedback for me almost instantly (this is a private seller so not automatic feedback if that is even possible)
They then messaged me to say they would refund and send an adjusted invoice with SD postage so I paid that straight away and was told it would be posted tuesday morning

I have now come home to a message saying they have no internet to print postage labels so cannot post until next friday (22nd june)
So I asked for the extra postage to be refunded or for them to hand write the address as I wont get it by the date I expected and they have told me no because it will still be sent SD but they do not hand write labels as it is frowned upon by RM

Should I open an item not received case? Or should I just suck it up and wait?

Oliver14

.Ask the seller for a full refund if they refuse Just open a INR in Paypal (not ebay as they wont let you open one yet). Leave appropriate FB Then go and shop with a decent seller.

hermum

Why do they need to print the postage? They can go to their local library & print it out if necessary.
RM are more than happy for hand written addresses as long it's readable.
I guess they're refusing to post it until the money is in their paypal account.
Tell them that you wanted it for this Saturday & as they can't send it out in time you want to cancel.
I would open an INR asap.
They're talking carp.

moos_mummy_2

Thanks I have just sent this message

I am finding it hard to understand why Royal Mail wont accept a hand written label but if you are unwilling to hand write it or print it from another computer then I would like a full refund as I paid extra to have it here for this weekend and now I will be left without after you promised it would be posted yesterday.

hermum

Some sellers do seem that they're doing buyers a favour by allowing them to buy from them.
I haven't sold much over the last few months, however I would class myself as more of a seller than a buyer.
Are these new sellers? Their original despatch time seems far too long to me. I always ay that I'll post within 3 days but always post by the next day at the latest, if paid by mid afternoon I post same day.

marmitepotato

I feel a big fat neg and trashed stars coming on. This sellers customer service is dreadful.

moos_mummy_2

Not a new seller been an ebay member over 2 years and has 200+ positive feedback no negs, no neutrals
They replied to my last email

You may not or may not believe me but my post office do not like handwritten labels and I could be doing without the hassle. I can only get to the post office on friday to post things because that is when I go .

I replied

Whether or not I believe you is not the issue here the issue is you charged me extra to post the item out by a set date and you have gone back on your word meaning I will not get the item in time now. That is why I have asked for a full refund so I can go out of my way to a shop and buy the item.
If you knew you only post things on friday you should have really put that in your listing and said that when I asked to get it sent earlier and I would not have counted on it arriving.
I would like a full refund as you have mislead me on your dispatch times.
Thanks

marmitepotato

Good luck moos mummy, I hope you get your refund. If not then you will need to open a dispute. Once you have your money, you know what to do!

porto_bello

Moo, your seller has given you a runaround and you've been extremely patient - the PO don't like handwritten addresses?!!!

...I wouldn't waste any more time and just raise an INR.

in_the_Cotswolds

Royal Mail accept hand written addresses. Today I delivered a parcel, if you can call it that, it was a dustbin bag with the persons order in it, with a hand written address on it.

porto_bello

mechanic wrote: »

Royal Mail accept hand written addresses.

Yep, since it goes back as far as the pre-digital days of 1840, I'm thinking Royal Mail kind of must have the ability to cope with handwritten addresses! :rotfl: