Problem with O2 £50 vouchers.

Czayen

Hi,

Me and my wife both bought HTC Sensation XE phones on a 24M contracts on the 02nd of March.

We bought it via Quidco on the following promotion: "Exclusive £110 cashback on all 18/24 month contracts (excl. iPhone) + free £50 shopping voucher for Asda, M&S, Argos, Sainsbury's or B&Q on selected 24 month tariffs only".

We both have received the £110 cashback but never received the vouchers.

I have contacted O2 customer services many times (about 6 or 7 times) but they were not able to resolve the issue.

The cash back and the vouchers were the main incentive for us, otherwise we would have stayed with T-Mobile and gotten the same phone from them.

Do we have the right to cancel the contracts as O2 were not able to stick to their part of the deal?

grumbler

I think it was an incentive to buy the contract, not a part of it.
Assuming that you can prove this and there was some deadline you can sue them through the Money Claim Online court, but have to get a deadlock letter from them first. Instead of wasting time on telephone calls just follow their internal complaints procedure.

Czayen

Thanks for the very quick reply.

According to their own consultant: "The vouchers will be received 60-90 days from the contract start date."
so the deadline has passed.
I will probably ask for the deadlock letter tomorrow as they have scheduled a callback from their "concerned team" tomorrow.

Thank you very much for the advice.

chanz4

Are you sure it wasnt quidco offering the voucher?

Czayen

chanz4 wrote: »

Are you sure it wasnt quidco offering the voucher?

Positive.
I have contacted Quidco first and they told me that the £50 voucher is supplied by O2.