Southampton Yodel Depot

Obviously_the_best

How did Yodel get a parcel from the US?

StaryChuj

Shocking bad service. Yodel attempted delivery to me yesterday. They left call card at 1310 as no one been home. At 17:17 I requested online, collection by myself in Southampton branch which is located 15 miles from me. I decided to collect it as I need my parcel today(Saturday) but on webside was stated that delivery will be on 11th Monday. I was verysurprised when at collection point lady informed me that my parcel is out for delivery on the van today!
Ive spent money on phone calls, spent money on petrol driving 30 miles! Worst customer service ever!!

Confusing,wrong information!!


Please see log below

Summary

• Delivery expected by: 11th Feb 2013
• First line address:
  **********
• Postcode: ******

All tracking events Description Location Date Time
Parcel out for delivery Southampton van 9th Feb 2013 07:35
Customer to collect as requested Customer 8th Feb 2013 17:17
Returned to local service centre Southampton service centre 8th Feb 2013 13:49
Delivery attempted, call card left Southampton van 8th Feb 2013 13:06
Parcel out for delivery Southampton van 8th Feb 2013 07:08
Parcel received at local service centre Southampton service centre 8th Feb 2013 01:07
In transit to local service centre Hatfield 7th Feb 2013 21:42
Despatched from service centre Enfield service centre 7th Feb 2013 18:10
Parcel collected Enfield van 7th Feb 2013 11:50
Parcel received at local service centre Enfield service centre 7th Feb 2013 06:49
Parcel received at local service centre 29330 quality food s 6th Feb 2013 18:07