Advice on solar panels needed please

southwell

My parents have had solar panals installed in the last few months and recently their meter has been going back wards! OVO energy want to replace the meter saying it is faulty and want my folks to pay £30 towards it. The installer of the panels say it is not their responsibility!

I think the installer is responsible but there is nobody they can go to for support and surely they shouldn't have to pay towards a new meter? After all OVO did not consider the meter to be faulty when they were being paid by my parents during the winter months!

Can anyone offer some advice on what they should do please?? - thank you.

pjcomp

The meter isn't faulty. The old analogue meters will go backwards if the PV is generating more than the household is using, and so exporting to the grid. Usually it is just the wheel that goes into reverse, but on some of the older ones the numbers will go into reverse as well. The newer digital meters aren't affected.

As the meter is the property of the supplier it is for them to replace it if they want to; it's not a cost the householder should have to pay, and it's not for the PV installer to cough up. If the numbers aren't going backwards then no one is losing anything - if they are, your parents might want to forget about it as it will mean their electric bill is going down ....

PJ