We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Plusnet price doubled?

Options
Hi there,
I recently changed my broadband+home phone to plusnet.

I signed up to the plus net value package £6.49 for broadband and £12.99 line rental for phone line. this worked out the best package all in.
i have been happy with there service and they have been very helpful..

until 3 months down the line i received a bill which was £12.99 broadband + the £12.99 line rental.
i rung them thinking there must be a mistake.how can my package double.?
but they said due to the area i live in i now have to pay £12.99 broadband as i live in a "market 1" area,

so my argument is...
i have always lived in this area so how come only now they have changed the price?
if i have a contract how can they just change it?

and what are my rights in ending contract and taking my custom somewhere else?

any help would be great as i am sure this isn't acceptable x

Comments

  • SalsaDanca
    SalsaDanca Posts: 434 Forumite
    Part of the Furniture 100 Posts
    edited 11 June 2012 at 10:13AM
    Plusnet's quoted prices for broadband include a discount for the first three months. The normal price for a market 1 exchange is £12.99.

    The quote below is from http://www.plus.net/packages/ - it's hidden at the bottom - you have to scroll down to "Pricing", and click on "Show details".

    Plusnet Value: If you live in a low cost area it costs £6.49 a month. If you live outside one of these areas it costs £6.49 a month for the first three months, then £12.99 a month
  • cerigriff4
    cerigriff4 Posts: 16 Forumite
    SalsaDanca wrote: »
    Plusnet's quoted prices for broadband include a discount for the first three months. The normal price for a market 1 exchange is £12.99.

    The quote below is from http://www.plus.net/packages/ - it's hidden at the bottom - you have to scroll down to "Pricing", and click on "Show details".

    Plusnet Value: If you live in a low cost area it costs £6.49 a month. If you live outside one of these areas it costs £6.49 a month for the first three months, then £12.99 a month

    how do you know what area you live in?
  • Farway
    Farway Posts: 14,660 Forumite
    Part of the Furniture 10,000 Posts Homepage Hero Name Dropper
    cerigriff4 wrote: »
    how do you know what area you live in?

    By your phone number area code
    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
  • david29dpo
    david29dpo Posts: 3,915 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    You had it for half price for three months, did you check?
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 12 June 2012 at 3:35PM
    It is acceptable, because you didn't read the T&C's properly. It's half price for the 1st 3 months only on a Market 1 exchange. This will have been clearly shown to you during the online sign up procedure. once you entered your phone number to establish your exchange status.
    You can also check your exchange status via an exchange search on www.samknows.com
    No free lunch, and no free laptop ;)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.