Thank You Royal Mail

mazza111

Just to point out, it's not the posties who decide when they deliver. RM have brought in later start times to most offices, those that don't will probably get it soon. There are some winners in it. My mail now comes at around 10-11 instead of the old 1-2pm. It just depends where you are on the delivery route. Anyhoo, irrelevant as you can opt to get it sent to a Post Office for collection or get it redelivered on a day of your choice.


A big :T:T:T to RM from the OP. Nice to see some praise for them for a change.

Ms-Money-Penny

I've started sending all my parcels 2nd class normal and not recorded and the majority have been delivered within 2 days. Service has improved since raising costs:D

soolin

Ms-Money-Penny wrote: »

I've started sending all my parcels 2nd class normal and not recorded and the majority have been delivered within 2 days. Service has improved since raising costs:D

my 2nd class usually gets there in a day or 2 so for me that hasn't changed. It is my inward post that has always been an issue.

However part of the week now I get post by 11am, the other part of the week it is nearer 5pm when the managers come out in cars- and we still have 'days off' where they cannot complete the rounds. However according to the local press RM are trying to stagger the areas that are hit by the days off so that no one address goes without post very often.

Crowqueen

mazza111 wrote: »

Just to point out, it's not the posties who decide when they deliver. RM have brought in later start times to most offices, those that don't will probably get it soon. There are some winners in it. My mail now comes at around 10-11 instead of the old 1-2pm. It just depends where you are on the delivery route. Anyhoo, irrelevant as you can opt to get it sent to a Post Office for collection or get it redelivered on a day of your choice.


A big :T:T:T to RM from the OP. Nice to see some praise for them for a change.

It's not entirely irrelevant, as redeliveries still come with the normal post. So even if I re-arrange delivery of an item that came while I was at work on Monday, it would still arrive while I was at work on Thursday - and I believe Saturday redelivery costs a bit extra. You don't actually think that a redelivery means a postman will make a special journey to you with your item?

So that's another item lost to the system or that I will just not buy online. Another pound or two lost to RM. Another pound or four that gets spent in an ordinary shop. Another pound or two lost to a seller who is working out of a back bedroom trying to make ends meet selling on eBay and thinking that RD is saving them money.

Someone who is working a normal day is not likely to be in at 10am, let alone lunchtime and in a rural area post offices are not always in every village (there are two within a mile and a half of me in two out of four neighbouring villages, but the outlying two do not even have a shop).

If I worked the hours my parents did, and didn't have anyone in to receive deliveries, it would be extremely difficult to buy anything online. All that stuff about Post Offices - try doing that when you don't often get home until seven or eight in the evening. Yet they are potentially very lucrative consumers with quite considerable incomes between them. What I'm saying is not that RM can't set their own policies, but that they make an effort to understand the consumer better and take account of the people who can afford to spend a lot online and therefore are obliquely spending money with them to post out items. They have, IMO already taken account of some of the concerns by that lovely wide band which is more suited to smaller items (e.g. books) than a service designed to carry private letters (which probably aren't sent in any considerable volume any more).

It's not the postie's fault, no, but I never actually said it was. RM are slowly throttling the goose that is laying them quite a lot of golden eggs. From a consumer's POV they need to sort out their internal logistics or whatever - because that's irrelevant to the consumer. No business prospers by ignoring the needs of the consumer; see the example of the milk deliverypeople above. Coming at 11am isn't what the consumer wants. I'd argue that post coming at 11am etc isn't what the consumer wants either.

What is relevant is quality of service, and although there are high points, there are also some frustrations from a consumer's POV which probably means that RM might need to rethink a bit.

martindow

Since the new system of two postmen in a van has been introduced here there seems to be a rota system where one week it is delivered in the morning, another week it is late afternoon and another week at lunchtime. It seems to be a deliberate policy to give everyone a turn at getting an early delivery.

soolin

martindow wrote: »

Since the new system of two postmen in a van has been introduced here there seems to be a rota system where one week it is delivered in the morning, another week it is late afternoon and another week at lunchtime. It seems to be a deliberate policy to give everyone a turn at getting an early delivery.

I suspect that is what is happening locally to me, except we get private cars and men not in PO uniforms doing the later deliveries.

custardy

martindow wrote: »

Since the new system of two postmen in a van has been introduced here there seems to be a rota system where one week it is delivered in the morning, another week it is late afternoon and another week at lunchtime. It seems to be a deliberate policy to give everyone a turn at getting an early delivery.

nope
lapsing duties
so staff get bits of other duties tacked onto their deliveries, ad hoc

custardy

Crowqueen wrote: »

It's not entirely irrelevant, as redeliveries still come with the normal post. So even if I re-arrange delivery of an item that came while I was at work on Monday, it would still arrive while I was at work on Thursday - and I believe Saturday redelivery costs a bit extra. You don't actually think that a redelivery means a postman will make a special journey to you with your item? RM don't charge for redeliveries

So that's another item lost to the system or that I will just not buy online. Another pound or two lost to RM. Another pound or four that gets spent in an ordinary shop. Another pound or two lost to a seller who is working out of a back bedroom trying to make ends meet selling on eBay and thinking that RD is saving them money.

Someone who is working a normal day is not likely to be in at 10am, let alone lunchtime and in a rural area post offices are not always in every village (there are two within a mile and a half of me in two out of four neighbouring villages, but the outlying two do not even have a shop).

If I worked the hours my parents did, and didn't have anyone in to receive deliveries, it would be extremely difficult to buy anything online. All that stuff about Post Offices - try doing that when you don't often get home until seven or eight in the evening. Yet they are potentially very lucrative consumers with quite considerable incomes between them. What I'm saying is not that RM can't set their own policies, but that they make an effort to understand the consumer better and take account of the people who can afford to spend a lot online and therefore are obliquely spending money with them to post out items. They have, IMO already taken account of some of the concerns by that lovely wide band which is more suited to smaller items (e.g. books) than a service designed to carry private letters (which probably aren't sent in any considerable volume any more).

It's not the postie's fault, no, but I never actually said it was. RM are slowly throttling the goose that is laying them quite a lot of golden eggs. From a consumer's POV they need to sort out their internal logistics or whatever - because that's irrelevant to the consumer. No business prospers by ignoring the needs of the consumer; see the example of the milk deliverypeople above. Coming at 11am isn't what the consumer wants. I'd argue that post coming at 11am etc isn't what the consumer wants either.

What is relevant is quality of service, and although there are high points, there are also some frustrations from a consumer's POV which probably means that RM might need to rethink a bit.

well whats your answer to post not coming at 11?
RM are tied to a universal service obligation carrying a 6 day delivery nationally.
They are tied to providing a service to competitors via DSA.
They are cutting staff & costs(allegedly)
Staff have from 4-6 hour delivery spans (not including the indoor element.
even if they start delivering at 7am(the earliest time RM can deliver),they could still be delivering at 1pm.however given the mail centres simply cannt get all the mail to DOs to this time.its not possible.
Mechanisation is slower than ye olde hand sorting

mazza111

It's not entirely irrelevant, as redeliveries still come with the normal post. So even if I re-arrange delivery of an item that came while I was at work on Monday, it would still arrive while I was at work on Thursday - and I believe Saturday redelivery costs a bit extra. You don't actually think that a redelivery means a postman will make a special journey to you with your item?

Unless it's changed recently, RM do not charge extra for a Saturday redelivery(Saturday Guaranteed Specials are different). It's not arriving late, it's arriving within the agreed times set out.

mazza111

Oooops cross posted with Custardly