Co-operative Energy Customers - Heads Up

Wywth

Elsosarme wrote: »

Sorry to break into what seems general approbation, but since Big-switching I have got nowhere with this source. After the first billing period I set up a Direct Debit with them. I heard nothing more for four months, until I returned from being away and opened an envelope postmarked Warwick. It was an account statement indicating that three Direct Debits had been "cancelled". That was a week ago. It took me five working days to speak to a manager, but she was Customer Service, not Billing. I was told I could not speak to the Billing Department - they responded only to internal emails. It later transpired they are physically located in the same room as Customer Service. But you still have to play Chinese whispers to contact them. I have now got to the point where Co-op Energy claims it presented a Direct Debit demand to my bank yesterday, which was rejected. My bank says nothing of the sort happened. Something here smells of incompetence and bad management. I hope your gas smells of something different.

I suggest you check they have used your correct bank details.

Lapadore16

Hi
The thread of Co Op utilities has not been updated lately. I wanted to know if people still thought the Co Op was still a good option. I was with Staywarm but they have discontinued the scheme now. I had a quote from E on but it was not very favourable. First Utility came out the cheapest but has awful reviews. Hope somebody can put me straight.
thanks

Itsgottabedone

Still very satisfied with them, having been a customer for two and a half years (dual fuel). I particularly like being able to update meter readings as and when I choose - I do it monthly - and therefore being able to keep an eye on usage/expenditure.