Co-operative Energy Customers - Heads Up

MillicentBystander

Posters can try and spin this all they want but the fact remains they have done something they promised not to do. They are basically starting to operate like the Big 6. Nothing will ever change for the better in this industry....

kar999

Sadly I suspect you're right.... but at least every customer is a shareholder and therefore a dividend recipient.

I'm not spinning it up... They just happen to be the cheapest tariff for me with my consumption and area both a year ago and now.... as I say, I'm a rate tart! (and still paying c. £100 p.a. less than this time last year.)

MillicentBystander

kar999 wrote: »

Sadly I suspect you're right.... but at least every customer is a shareholder and therefore a dividend recipient.

I'm not spinning it up... They just happen to be the cheapest tariff for me with my consumption and area both a year ago and now.... as I say, I'm a rate tart! (and still paying c. £100 p.a. less than this time last year.)

I'm surprised they are the cheapest supplier for you as I manage online accounts for several of my friends/relatives (free of charge I hasten to add!) so regularly check their deals (widely differing consumptions and, actually, areas!) on the switching sites and can't remember the Co-Op being anywhere near the top on one occasion.

Edit: Apologies, I didn't realise you were talking about the Fixed deal, just done a few comparisons and that does appear near/nearer the top.

meggsy

I switched to the coop last July and opted for their fixed rate deal on 21st May, haven't heard from them since, I wonder why it is taking this long to transfer an existing customer

melbury

Have the Co-op taken over from Ebico or something with all of their simple straightforward pricing etc?

I had never heard of them selling gas and electricity before.

kar999

meggsy wrote: »

I switched to the coop last July and opted for their fixed rate deal on 21st May, haven't heard from them since, I wonder why it is taking this long to transfer an existing customer

Did you not get a confirmation email with a new pdf agreement detailing the new price etc.?

I rang them up to switch and received a confirmation email and attachment within a few minutes.

Your Switch to our Fixed Price Tariff

Good Afternoon Mr *****

Please find attached your amended pack containing your new direct debit and customer agreements.

If there are any issues with the information in this pack please let us know and we’ll amend those for you.

If you have any further queries please feel free to contact us on: 0800 954 0693

Kind regards
K******
Customer Service Advisor

MillicentBystander wrote: »

I'm surprised they are the cheapest supplier for you....
Edit: Apologies, I didn't realise you were talking about the Fixed deal, just done a few comparisons and that does appear near/nearer the top.

Most comparison sites don't have the correct Coop Pioneer tariffs but Go Compare does and the new Coop fixed tariff is cheapest of the lot for me with the nearest being £7 more expensive but also doesn't pay me an additional annual cash dividend of c.£11

meggsy

kar999 wrote: »

Did you not get a confirmation email with a new pdf agreement detailing the new price etc.?

I rang them up to switch and received a confirmation email and attachment within a few minutes.

Your Switch to our Fixed Price Tariff

Good Afternoon Mr *****

Please find attached your amended pack containing your new direct debit and customer agreements.

If there are any issues with the information in this pack please let us know and we’ll amend those for you.

If you have any further queries please feel free to contact us on: 0800 954 0693

Kind regards
K******
Customer Service Advisor

Thanks kar999 - I signed up to the fixed rate via Which, had their email on the 16th May, then I dithered at bit until the 21st. An email from Coop on the 22nd said "We'll be in touch soon with further details" Think I need to chase them up

meggsy

meggsy wrote: »

Thanks kar999 - I signed up to the fixed rate via Which, had their email on the 16th May, then I dithered at bit until the 21st. An email from Coop on the 22nd said "We'll be in touch soon with further details" Think I need to chase them up

Update : So it has taken from 22nd May. They have apologised in an email of the 24th June but didn't indicate the starting date, but on July 11th they confirmed that the fixed rate did start on 24th June and I have entered a new contract for this tariff until 31st July 2013.

I have now asked them to send the new contract !
It is painfully slow at the moment especially for an existing customer

Further update : now have the new agreement received on the 19th July - so 8 weeks to change tariff !

meggsy

Latest news from Co-op Energy

http://www.cooperativeenergy.coop/2012/09/17/co-operative-energy-unveils-uks-first-energy-end-to-end-ownership-opportunity/

Elsosarme

Sorry to break into what seems general approbation, but since Big-switching I have got nowhere with this source. After the first billing period I set up a Direct Debit with them. I heard nothing more for four months, until I returned from being away and opened an envelope postmarked Warwick. It was an account statement indicating that three Direct Debits had been "cancelled". That was a week ago. It took me five working days to speak to a manager, but she was Customer Service, not Billing. I was told I could not speak to the Billing Department - they responded only to internal emails. It later transpired they are physically located in the same room as Customer Service. But you still have to play Chinese whispers to contact them. I have now got to the point where Co-op Energy claims it presented a Direct Debit demand to my bank yesterday, which was rejected. My bank says nothing of the sort happened. Something here smells of incompetence and bad management. I hope your gas smells of something different.