Three Mobile price-hike: customers may be able to cancel contracts without penalty

grumbler

Khal wrote: »

Of course not. But neither do I expect an identical phone package to be offered at a lower monthly rate to new customers only - which is what Three are doing here.

What you say can be fair for the sim-only contracts, not for the 'phone packages' that include the (dropping) price of the phone.

michaeljtbrooks

completelyterrified wrote: »

Not "materially detrimental", which has a specific meaning defined by Ofcom, but simply "detrimental".

Spot on analysis of the situation there! Buzby clearly hasn't read Dr Dyson's paper, or most of the previous posts prior to jumping in and posting. This issue with Three is all about their contract wording which failed to sufficiently define what changes they can and cannot make without activating 10.1d).

Do you have a link to Ofcom's definition of "materially detrimental"? Andrew Dyson's current opinion is that "detrimental" and "materially detrimental" are both the same, and that any price increase is detrimental / materially detrimental unless otherwise defined in the contract.

The term Three were looking for is "significantly detrimental" which carries some legal precedent: that of significance to the consumer. Sadly for them they picked the wrong word.

boatman

So does the definition of detriment/material detriment have any effect with regard to the Orange/T-Mobile price increases?

digp

BUMPETY bump bump

Ashley3283

Are there any updates for this case. Just getting worried that if I use my phone after the 16th July they will assume I have accepted the change. Unfortunatley I cannot afford to pay off the £500+ left on my contract and claim it back.

digp

None, it is too early for updates.

symbiosis

The following thread from the Which site recommends informing Three that you intend to 'pay under protest' until a court precedent is set. If it rules against Three, your account cancellation will be free of charge.

This needs to be registered within 1 month of the original notification (which for me is within the next two days)

The relevant thread is here: bit[dot]ly/LgR0xK

Ashley3283

The link doesn't seem to be working? Can someone paste and clickable link?
Thanks

ferrit44

I think it's this one;

http://conversation.which.co.uk/technology/three-mobile-pay-monthly-contract-price-rise-cancel/