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Orange Disconnection Fee??

Hi,

I currently pay broadband for my mom's house. I am out of contract (took it about 2 years ago) and have recently bought my own home.

Enquired today about cancelling my broadband as will be moving into new home end of august (and not wanting orange broadband again) and have been told I have to pay a £29.69 cancellation fee.

Looking to find out if this is a standard charge or if they are just trying to blag me??
2019 Totals: Savings: £929.53 / Mortgage OP - £746.32

Grocery challange April: £130.17of £500 target remaining

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Its a standard charge by BT Openreach.
    That gum you like is coming back in style.
  • spike7451
    spike7451 Posts: 6,944 Forumite
    It's a standard charge levied by all ISP's except Virgin Cable if you cancel broadband instead of changing providers with a MAC code.
  • Buzby
    Buzby Posts: 8,275 Forumite
    Believe it or not, you actually agreed to this fee - it forms part of their Terms and Conditions, and is the cost they pay to BT Openreach to remove the xDSL links at the local exchange. As you're not transferring to any other supplier, the amount to be billed is correct.
  • LauraWxx
    LauraWxx Posts: 565 Forumite
    Thanks for your replies!!
    2019 Totals: Savings: £929.53 / Mortgage OP - £746.32

    Grocery challange April: £130.17of £500 target remaining
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    o2 dont charge this
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • passatrider
    passatrider Posts: 838 Forumite
    Part of the Furniture 500 Posts
    Another poster who uses the term 'Mom'..!
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    British English spell checker required!
    That gum you like is coming back in style.
  • slenderkitten
    slenderkitten Posts: 1,121 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    yeah i just called to cancel £29 to cancel it
    My Signature is MY OWN!!
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