Trying to cancel my contract with T-Mobile

playaz

Hi guys,

I have earlier today tried to cancel my contract with T-mobile - I ordered an Galaxy S3 two weeks ago - I have been told my the representative i'll have to wait up-to another 4 weeks before I receive the phone.

The customer services rep stated that there is a worldwide shortage so I could be waiting awhile - I asked him why I cannot cancel a service have I am yet to receive and he just stated I would have to wait for the phone to be received.

He was very rude & condescending throughout even after I told him his manner of how he spoke to me was causing me some upset.

Can someone tell where I currently stand on this matter? I could be 6 weeks without owning my phone.

Surely I can legally cancel a contract with them while they have yet to provide their side of the deal (eg the new contract AND the new phone).

Can anyone state where I stand on the matter?

Thanks in advance

Guys_Dad

1. Did you order on line? If so, read their t&c re returns and follow them to the letter.

2. Write a letter/email to their Chief Exec pointing out that you wish to cancel in advance of them fulfilling their part of the bargain, how it would be a waste of his company's money to send out a handset that they might have to sell as refurbished when you return it and that promised delivery was a fundamental part of the contract on your part.

playaz

I ordered this over the phone rather than online - but sending a letter would certainly be a good start. I cannot believe how rude some of these customer service reps are some.

beanys

When you do receive the phone ring them up and tell you are returning it unopened you have 7 or 14 days cooling off period to return it and cancel the contract as long as you don’t switch it on Iv done this with 3 before
Hope this helps:T

playaz

beanys wrote: »

When you do receive the phone ring them up and tell you are returning it unopened you have 7 or 14 days cooling off period to return it and cancel the contract as long as you don’t switch it on Iv done this with 3 before
Hope this helps:T

Thanks for the advice beanys - I know the have said there is a 7 day cooling period (used to be 14 what happened there?!)

I will complain either way but I think I'll just do that

grumbler

It can be not that simple. There were to parts of the distance sale: contract and phone. The contract seem to have started already according to the OP - and has to be cancelled within 7 working days from the start. T-mobile will deny any link between the sale of the phone contract and the airtime contract.

playaz

grumbler wrote: »

It can be not that simple. There were to parts of the distance sale: contract and phone. The contract seem to have started already according to the OP - and had to be cancelled within 7 working days from the start. T-mobile will deny any link between the sale of the phone contract and the sale of the airtime contract.

Sorry - might not have made it clear. T-Mobile have stated I have 7 days to cancel from the date I receive the phone (and the new contract). As I haven't received this yet I am not currently in a new contract - which is stupid really as I am simply trying to cancel a new contract which actually hasn't started yet?! (Does that make sense.. cos i'm struggling lol)

I wish phone companies were easier to deal with..

DUTR

playaz wrote: »

Sorry - might not have made it clear. T-Mobile have stated I have 7 days to cancel from the date I receive the phone (and the new contract). As I haven't received this yet I am not currently in a new contract - which is stupid really as I am simply trying to cancel a new contract which actually hasn't started yet?! (Does that make sense.. cos i'm struggling lol)

I wish phone companies were easier to deal with..

It does make sense, which also means you are whining over nothing.

playaz

DUTR wrote: »

It does make sense, which also means you are whining over nothing.

There's always one ;-)
I'm whining cos they won't let me cancel but thanks for the comment it put a on my face

Oh well i'm off for now.. will let you know what happens 2mrw...

Guys_Dad

grumbler wrote: »

It can be not that simple. There were to parts of the distance sale: contract and phone. The contract seem to have started already according to the OP - and has to be cancelled within 7 working days from the start. T-mobile will deny any link between the sale of the phone contract and the airtime contract.

Don't think you are correct this time, Grumbler. DSR gives you a period to examine the goods sent. So OP has right to reject handset within the longer of DSR regulations or the vendor's period as specified in their t&c.

In any event, the contract for airtime can't begin till you receive the sim which is usually inside the handset box.

grumbler

Yes, I see that I misread the first post.