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Carphone warehouse cancel pay as go order

Andyaoe
Andyaoe Posts: 2 Newbie
in Mobiles
Hello

I ordered an HTC wildfire from CW at the weekend, it was pay as you go and free as long as you bought £10 top up.

CW have now emailed me to say the phone should have been priced at £99 so they cannot fulfill my order.

Are they able to do this? Are they obliged to fulfill the order?

Any advice would be gratefully appreciated!

Thank you

Comments

  • Buzby
    Buzby Posts: 8,275 Forumite
    If it is a genuine error, and they have not taken your money and shipped the goods - they're not obliged to fulfill the order. Sorry!
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    They can do this. They are not obliged to fulfil the obviously erroneous order.

    Consumer Rights Q&As...
  • Andyaoe
    Andyaoe Posts: 2 Newbie
    Thanks both for your replies
  • Wh05apk
    Wh05apk Posts: 2,938 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Yes they can it's in their t&c's this was on hukd's at the weekend, obviously an error.

    ........and yes I ordered 2 as well just in case they went through!
    I am a mortgage adviser.
    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • prowla
    prowla Posts: 14,267 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    jizzler wrote: »
    So thank GREEDY people like this who always mess things up for people who could get a good bargain.
    That's a bit judgemental.
This discussion has been closed.
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