Unable to get windows updates

Fortyfoot

Hi there, I am unable to get updates from windows and get the following message, any ideas? I have restarted twice.

Figment

Click Start. Type services.msc in the search box and click it in the programs category. Scroll down to find Windows Update (almost at the bottom) and check that the status shows "Started" and the startup type is Automatic (Delayed Start)

Figment

If it is already started, there is an automated Microsoft fixit available here

Fortyfoot

Still not any different even though I am advised as follows -

Fortyfoot

Nothing is showing in "View update history"

Should I do a system restore?

Thanks,

Fortyfoot

Fortyfoot

I tried system restore and it made no difference. I still cannot do windows updates.

Fortyfoot.

Figment

Did you check the service was running ?(#2)

Fortyfoot

Yes, says "started", gives the option to "stop" or "restart".

I restarted before with no success, will try it again.

No success, stopped it and restarted, will now restart computer.

Fortyfoot

Fortyfoot

Restarted, still the same, no update history showing either.

Fortyfoot

Figment

Go to this folder

c:\windows\softwaredistribution\datastore\logs\

rename edb.log as edb.old

then attempt to run Windows update again


(Note: You should be able to rename this file without issue, but if renaming it fails to it being in use, try stopping the Windows Update service first, or start the computer in safe mode then rename it.

Fortyfoot

Only find these -