AMZON - Canada buyer - but should I post?

cestlavie

Hello, please, help! seeking advice ! I have a very heavy book listed on Amz for over £100 and factored in postal costs to UK alone on that price. I have now been contacted by a Canadian Buyer asking if I can post to her. RM will charge abt £80 Airsure and buyer says that's ok. So with a re-list at say, £180, for the book and ticking an option for International sales the buyer can purchase and I am covering myself for the enormous postage. (I believe Amz only give you £6.42 for shipping to Rest of world) I just wondered about what might happen if buyer decides they don't like it or want to return!! I note Az website only mentions returns on new items and mine is listed as "As new" etc. I've sent cds to china without incident and the buyer seems legit, but I do want to ensure I've covered all angles before I proceed as the book is too precious to go lose etc. Many thanks in advance

Crowqueen

As you would know Amazon are very strict with sellers regarding items that get lost or are faulty/damaged etc. Read Amazon's T&Cs very thoroughly as A-Z claims are often mentioned on here as heavily favouring the buyer and make sure you know what you are responsible for.

That sounds an eminently sensible way to sort out this particular listing if you are willing to go ahead.

You can't protect against all loss in the post, sometimes things do genuinely go missing - so make sure you are properly insured with the postal company before you send it, and get a proper service that has proof of delivery in the event of a claim.

theonlywayisup

You may find someone like transglobalexpress are cheaper.

lovinituk

+1 for transglobalexpress.

If your item goes missing with Airsure then it will take Royal Mail at least a month to investigate the loss until they even consider paying compensation. And if the item turns up in that time and you have already refunded the customer then you will lose out.

Find a courier with proper insurance via Transglobal.

martindow

Just check the insurance exceptions with carriers. They often have many more restrictions than RM and some totally exclude second hand items.

cestlavie

thanks all - transglobal came up trumps - superb sevice and much, much cheaper than royal mail. will defintely use again

Crowqueen

Well done - I'm glad it went well.

Best of luck . Just started selling on Amazon but with their fee structure I don't think it's worth offering any of my books abroad.

pull62

To be on the safe side I would ask him to buy off Amazon and send you the money via paypal personal payments. That way there is less risk of any problems and you losing out.

soolin

pull62 wrote: »

To be on the safe side I would ask him to buy off Amazon and send you the money via paypal personal payments. That way there is less risk of any problems and you losing out.

Why? Using PayPal requires all the normal tracking etc that Amazon would require, I would not deem PayPal 'safer' at all

pull62

soolin wrote: »

Why? Using PayPal requires all the normal tracking etc that Amazon would require, I would not deem PayPal 'safer' at all

Not if you use paypal personal payments. It is just a way of paying someone for money owed etc. Does not have to relate to a transaction at all.

Crowqueen

Plus I'm not entirely sure that that's right by the buyer - asking him to negate any protection they have in order to lessen the risk for the seller just makes you look shady, doesn't really alter buyer protection, and also puts the risk on the shoulders of the person who is not ultimately responsible for the transaction, that is, the buyer, which is unethical given the balance of power in a transaction is with the seller and buyer protection policies actively bring that power back over to the side of the person handing over the money.

I would run a mile from any seller who suggested an unorthoodox method of payment - or ordered me to use one - solely to protect themselves, and any serious buyer would do so as well.

There are always two parties to the transaction. You cannot hope to sell successfully online by goldplating your own protection at the expense of that of the person paying the money over.