LG LCD Tv

CoolHotCold

Funkycoldribena.

It's not bad advice, the retailer isn't escaping responsibility. I mean the KnowHow rep even gave the SoGA in a nutshell, either pay for a independent report or pay them to carry one out on your behalf. Both ways involve upfront costs and it may not even be a manufacturing fault.


Going direct to a manufacturer costs minutes and you loose none of your statutory rights by asking.


That guide is incorrect, it should clarify that within 6 months your course of action is with the retailer (or it's usually a year now) outside of that the retailer is well within their rights to say "Not our problem, go ask the manufacturer" They don't have to educate consumer on their rights.

Ignorance is no excuse.

mynameistallulah

funkycoldribena wrote: »

It is bad advice because it allows the retailer to escape its responsibilities.Even says so here-http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#quick

I think it is more important for the OP to receive a speedy resolution to his problem, than making sure the retailer does not "escape" their obligations.

And thanks for the link, but I don't need MSE to tell me about consumer law!

DELLBOY_2

how much is a similar telly now ??

CoolHotCold

mynameistallulah wrote: »

And thanks for the link, but I don't need MSE to tell me about consumer law!

Especially when it is badly worded.

funkycoldribena

mynameistallulah wrote: »

I think it is more important for the OP to receive a speedy resolution to his problem, than making sure the retailer does not "escape" their obligations.

And thanks for the link, but I don't need MSE to tell me about consumer law!

So you're quite happy for all retailers to wash their hands of problems and send people to the manufacturers just for a "speedy resolution"?

I was reading about someone who did exactly what you're promoting (cant find link,you'll just have to believe me) and went straight to the manufacturer for the repair,the manufacturer then went bust and the item was lost.They then tried the retailer who basically said tough,should have come through us first.If it had been the other way round and the retailer went bust then they would have had receipt to show the manufacturer that the item had been returned. Maybe an isolated example but in these times likely to become more common.

mynameistallulah

funkycoldribena wrote: »

So you're quite happy for all retailers to wash their hands of problems and send people to the manufacturers just for a "speedy resolution"?

I was reading about someone who did exactly what you're promoting (cant find link,you'll just have to believe me) and went straight to the manufacturer for the repair,the manufacturer then went bust and the item was lost.They then tried the retailer who basically said tough,should have come through us first.If it had been the other way round and the retailer went bust then they would have had receipt to show the manufacturer that the item had been returned. Maybe an isolated example but in these times likely to become more common.

You seem to have misread the OP's post, and that of the Currys rep - the retailer is doing nothing wrong in this situation, they have not "washed their hands" of the problem. However, they have quite rightly asked the OP to provide an independent report, which takes time and money.

So what is the better solution - stick with the retailer, get a report, send off report, wait for response from retailer ... or call the manufacturer in the possibility that they are aware of a problem with the model in question and offer an immediate remedy?

On your second point, it is far more likely for a retailer to go bust than a manufacturer! Then what do you suggest that the customer does?

Jakg

funkycoldribena wrote: »

If it had been the other way round and the retailer went bust then they would have had receipt to show the manufacturer that the item had been returned. Maybe an isolated example but in these times likely to become more common.

If the retailer had gone bust, and the customers product was gone, why would the manufacturer do anything?

ninja2302

Some LG teles come with a 3 year warranty. Ours did. Call LG, Worth a check.

pulliptears

My 42" LG was over 12 months when it failed (18 months I think), called Curry's and they sent out 'Know How' to collect. We took some photos of the fault (intermittent screen failure where half the screen would fail to come on when the unit was cold), taped them to the TV so the engineers could see the fault if it didn't replicate in the store.

TV was back with us within a week. We had to pay I think £60 but that was returned when it was found to be a fault and not damaged by us.

**edited to add**

Thread is here:

https://forums.moneysavingexpert.com/discussion/3329784

The TV the OP had posted about was also over 3 years. Hopefully this is some use to you