Aldi - refused refund on special buy

Chazzie

I bought an iron in Sept 2011 from Aldi for £16.99, and it has started leaking. Took it to the store today with the receipt and expected to get a refund as it is less than 12 months old but they refused saying returns were only allowed within 60 days and I should contact the manufacturer. Their helplines aren't manned today (both Tefal, and Aldi), and I obviously need a working iron now so I have bought one from Asda.

What are my rights & are Aldi right to to this?

There are no details of any manufacturers warranty with the iron as far as I can tell - I have checked the box and the handbook & other cards in the box and there is none. The Aldi website implies that I can get the money back under part "C" of their refund policy, and Tefal is not listed on Aldi's product finder for part "B" of the policy. I'm surprised I have to post this as usually Aldi have been good to me in the past.

patman99

I'd print-off the returns policy, highlight section 'C' then go back to Aldi and shove it under the managers nose.

Chazzie

I quoted it at the time (as best I could remember it) but they insisted it didn't apply, and I should go to the manufacturer as the product should have a warranty. I was wasting my time in store, so am going to ring the helpline(s) when they open on Wednesday.

Can I insist on a refund rather than replacement as I've now had to buy a new one?

arcon5

But section C only applies if there is no warranty on the item.

System

In consumer return querys I always ask myself "what would Jesus do?". As irons weren't around then I just write it off and resent the fact consumer law is not referenced in the bible!

Chazzie

There is no claim by Tefal that there is a warranty with the iron - I have the box and all the paperwork. There is a user guide and a list of "worldwide service centres". No warranty is in any way implied.

I have bought a new iron (different model) today and the situation is exactly the same - there is a handbook and nothing else, no warranty registration card. Nothing that I would expect if there was a warranty with it. I would normally expect a product with warranty to have a statement included along the lines of "This product is guaranteed for ??months to be free from defects etc. etc." but there is nothing.

The Aldi website has a warranty checking facility but Tefal is not listed as a manufacturer that has warranties. Will find out more on Wednesday, but calling both the helplines will cost me 35p/min which I am not happy about.

Ms_Chocaholic

Have you tried to find an alternative phone number on https://www.saynoto0870.com

newbutold

Please bare in mind that even if Aldi do refund, (which they should but can choose to repair the item as it is 7 months old) the refund can be minus an amount for the use you have had of it.

Not sure how much they can/will deduct from the 16.99 for 7 months worth of use though.

Chazzie

Ms_Chocaholic wrote: »

Have you tried to find an alternative phone number on <unable to post link>

I'd forgotten all about that website. Thanks for the reminder.

Chazzie

newbutold wrote: »

Please bare in mind that even if Aldi do refund, (which they should but can choose to repair the item as it is 7 months old) the refund can be minus an amount for the use you have had of it.

Not sure how much they can/will deduct from the 16.99 for 7 months worth of use though.

Yeah, not too bothered about the money just the principle and how I was humiliated in front of other customers and now been given the run-around. I am disappointed by Aldi which has been great on the 2 previous occasions I've had faulty goods (cheese & binoculars both within 60 days).

piglet25

I bought a laptop from there once - 6 weeks old it broke, it had three trips to Germany and was still bust - never buy anything with plug on from there again. Even took it to a repair shop and they said it was a write off