am i entitled to an exchange without a reciept?

foxymum1977_2

hi there i bought a dress nearly 3 weeks ago and have been planning to take it back as its too small, but the nearest miss selfridge is a long way from us, anyway we are going tomorrow and i have searched all night for the reciept and cannot find it anywhere, the dress still has the tags on so will the shop exchange for something else or give me a credit note or refuse to take it back
cant believe i cant find it, i always put reciepts in a safe place and have some going back years but cant find this one!! many thanks, i have looked on their website for info but it all seems to be about online purchases and i bought the dress instore.

The_pc_tech

Do you have a credit card or bank statement with the purchase on?

I believe technucally this counts as proof of purchase.

foxymum1977_2

no as i paid part cash and part gift card for it, i could kick myself!

Takeaway_Addict

If you paid part cash, part giftcard then maybe try and find out the person that sold to you and if they remember you may get lucky. But no, no obligation by the company if you have no POP.

s_b

if i could i would phone first and sound them out
assuming they have a phone

foxymum1977_2

thankyou both for you're answers, i have found an old Miss Selfridge reciept, and on the back it says 'if you do not have the reciept we will exchange your unworn purchase for an alternative product at the current selling price' lets hope so!

arcon5

Lets hope it price hasn't dropped significantly also :O

foxymum1977_2

have just looked and the price is the same as when i bought it it was new in.

pinkshoes

As you're travelling a long way, I'd phone the store up that you're visiting, explain that you'd like an exchange as it's too small (i.e. you're not wanting a refund) but have lost the receipt, and ask if they've got it in stock.

(I presume it still has the tag in??)

bod1467

foxymum1977 wrote: »

the dress still has the tags on

Seek and ye shall find.

JethroUK

foxymum1977 wrote: »

hi there i bought a dress nearly 3 weeks ago and have been planning to take it back as its too small, but the nearest miss selfridge is a long way from us, anyway we are going tomorrow and i have searched all night for the reciept and cannot find it anywhere, the dress still has the tags on so will the shop exchange for something else or give me a credit note or refuse to take it back
cant believe i cant find it, i always put reciepts in a safe place and have some going back years but cant find this one!! many thanks, i have looked on their website for info but it all seems to be about online purchases and i bought the dress instore.

With or without a reciept they have no legal obligation to take it back, swap it, or credit it

but providing you dont cop an attitude they probably will