Some websites not loading. (Post Office Broadband)

Deru

If it's set in the router, then it should work so I don't think it's being set properly?

You could actually override it by adding the DNS settings (8.8.8.8) into the Network settings in Windows.

If you fancy one final push...

Go to Control Panel>Network Connections and select your local network.
Click Properties, then select Internet Protocol (TCP/IP).
Click Properties.

In Win 7, it's Control Panel\Network and Internet\Network Connections

Good luck.

Simplistik

I'm 99% sure it isn't a DNS issue,

more likely a local routing problem.

Run a traceroute to the BBC site by opening a command prompt and type in

tracert bbc.co.uk


handy that BBC is failing too, because traceroutes won't complete to the other sites, even on good working connections.

demystified

Post Office Broadband is just BT broadband by another name, if it's working at your friends house it's unlikely to be a problem with the BT network in general, as suggested it's a local problem of some kind, are you up to date with antimalware scans? Your hosts file could have been compromised.

Figment

The OP has three laptops, all exhibiting the same problem. Unlikely that all three have been compromised.

smoker99

demystified wrote: »

Post Office Broadband is just BT broadband by another name, if it's working at your friends house it's unlikely to be a problem with the BT network in general, as suggested it's a local problem of some kind, are you up to date with antimalware scans? Your hosts file could have been compromised.

As if to prove your point I've just taken another call from the Post Office who tell me the problem is ongoing and that they are waiting for another update from Openreach as to when it will be resolved.

I think I'll just leave everything as is for now until they inform me the system is fully functioning again. Strangely enough I can now access the BBC which I couldn't this morning and also now Amazon but Facebook images still aren't loading and National Express and Travelex remain completely unavailable.

Thank you again for everyone's help and suggestions.

Salami

No-one has asked: What browser are you using..?

If it's IE7, I'd advise updating or changing it.

IE7 is now becoming more and more defunct as sites update to newer web technologies (it's actually built-in obsolescence by M$).

a whole bunch of sites that we use at work (I'm a Tech Support Technician for a large social housing provider) fail to load under IE7.

smoker99

Salami wrote: »

No-one has asked: What browser are you using..?

Firefox mostly but occasionally IE9.

The problem is the same whichever I use but thank you for the suggestion.

Figment

Have you rebooted the router in the last few days?

smoker99

Figment wrote: »

Have you rebooted the router in the last few days?

Yes, tried rebooting and exchanging for another unit but no joy.

It's just a question of waiting now for the engineers to do their job.

Thanks.

Figment

I saw that you'd swapped routers, but wondered if you'd rebooted again since