Royal Mail at it??

ronson49

This is the third time that I have had a Special Delivery (6:35) and it it supposed to come before 1pm or you get a refund (but no one does it as its not worth the hassle).

But even with that in mind, when I take my tracking number, in the morning it says

"We can confirm the item left the sorting office and is out...."

But even though my parcel has not arrived, it now says

"We can confirm the item was delivered to the address before the allocated time. Click here to see signature". But strangely, in the age of data, it takes 12 hours for this image to appear.

This afternoon my parcel will come at 2 and by 6pm my name is on the tracker!

So keep an eye on that!

custardy

If you are getting SD ites delivered late then I suggest you must claim your postage back.
If the office is falsifying SD delivery times then you claiming the postage back will flag up the failures.
TBH an office delivering SDs between 2 & 6pm is obviously in the mire as it is.
however thats up to RM to fix.

mrschaucer

I haven't had a SD for a while - is there no way of noting the time the item is delivered when you sign for it as with some couriers? How about incorporating the time delivered at the end of your signature (chaucer14.30 or somesuch) and then get the sender to try claiming the postage back. There must be some way round this.

custardy

mrschaucer wrote: »

I haven't had a SD for a while - is there no way of noting the time the item is delivered when you sign for it as with some couriers? How about incorporating the time delivered at the end of your signature (chaucer14.30 or somesuch) and then get the sender to try claiming the postage back. There must be some way round this.

The OP will be getting deliveries on paper.
If a PDA is used then the time is auto logged and automatically fails if delivered after the target time.
These are then flagged up the next day for an explanation to the sector manager.
What I assume they are doing is scanning the items and either getting a paper signature or none at all.
It is possible to examine the telemetry from the PDAs but not as simple as say a link to google maps with a time.

raineshoe

I sent something to a customer last halloween for guaranteed next day. He adivsed that someone would be available to sign for it. After 1.00 pm rang and said parcel had not arrived. When I checked tracking on RM's web site it said it had been signed for. Told customer and he was adamant that he hadn't had the parcel. It was all a con on RM's part as the parcel turned up the day after back with me. So, how can RM say it was delivered and signed for when I got it back as undelivered. Also our postie said that from the informaiton on the envelope it should have been held at X sorting office for a week before return. It clearly hadn't.

The whole postal service is a shambles.

custardy

raineshoe wrote: »

I sent something to a customer last halloween for guaranteed next day. He adivsed that someone would be available to sign for it. After 1.00 pm rang and said parcel had not arrived. When I checked tracking on RM's web site it said it had been signed for. Told customer and he was adamant that he hadn't had the parcel. It was all a con on RM's part as the parcel turned up the day after back with me. So, how can RM say it was delivered and signed for when I got it back as undelivered. Also our postie said that from the informaiton on the envelope it should have been held at X sorting office for a week before return. It clearly hadn't.

The whole postal service is a shambles.

well none of your post tallys really
SD was retained for 21 days,now 18
so not 7 days(that was recorded)
If you got it back as undelivered, then why?
items can be 'blind' confirmed if using the old paper system.
this is the problem with the old system that assumed postal staff were back at the office befoe 1pm (ye olde days),but requires SD items to be 'confirmed before end of day.
so the default is delivered unless there is another resolution eg addressee unknown,redirection etc

mazza111

Just to confirm what custardly said. When working in the locker, we had to confirm all special deliveries were delivered by around 1:15pm(or was it 1:25pm). So unless the postie called the office (from his own phone at his own expense) then they were marked as delivered. As you can imagine, many posties don't want to do this for obvious reasons, never mind trying to get through to some offices. Usually the next morning, when they were marked back into the office, you would then see that they weren't delivered.

There is a time on the paper sheets for you to mark, the scanners already show the time.

Unfortunately, RM are telling their staff to do this as it counts as a failure if it's not done.

Kite2010

I can see in a few years time the "by 1pm" promise will disappear to be replaced by "next day" (with the "by 9am" option staying).

smoker99

mazza111 wrote: »

Just to confirm what custardly said. When working in the locker, we had to confirm all special deliveries were delivered by around 1:15pm(or was it 1:25pm). So unless the postie called the office (from his own phone at his own expense) then they were marked as delivered. As you can imagine, many posties don't want to do this for obvious reasons, never mind trying to get through to some offices. Usually the next morning, when they were marked back into the office, you would then see that they weren't delivered.

There is a time on the paper sheets for you to mark, the scanners already show the time.

Unfortunately, RM are telling their staff to do this as it counts as a failure if it's not done.

Royal Mail deliberately falsifying their records?

Never!

mazza111

Relies on posties' goodwill for RM's way to work. After the things that have happened to a lot of posties lately, I think goodwill will be rather thin on the ground.