Useless British Gas - who to complain to

Alanb

I'm wondering if anyone can help me. I've just arrainged to take another day off to wait for a British Gas engineer to come and fix my washer (through the 3 star service cover) Only to find out the useless engineer who came on Friday (with an empty box instead of a part:mad: ) booked me in for tomorrow. I'm trying to sort it out with the call centre but want to complain to the highest authority in British Gas as I've now had to take a total of 3 days off work to sort it.

Can anyone give me any pointers?

Cheers

erb

Have a look at THIS THREAD.

maka_2

Alanb wrote: »

I'm wondering if anyone can help me. I've just arrainged to take another day off to wait for a British Gas engineer to come and fix my washer (through the 3 star service cover) Only to find out the useless engineer who came on Friday (with an empty box instead of a part:mad: ) booked me in for tomorrow. I'm trying to sort it out with the call centre but want to complain to the highest authority in British Gas as I've now had to take a total of 3 days off work to sort it.

Can anyone give me any pointers?

Cheers

All that will happen is you will get a good will gesture for £20.00 no matter who you speak to agent or manager

computerwoman

ofgem
http://www.ofgem.gov.uk/ofgem/index.jsp
cw

DampProof

Alanb,

Save yourself a load of grief and terminate the contract... Save the money in an interest bearing account and dip into it when required.

BG are absolute *&^%$£

Alanb

I've managed to get the CEO's email address so I'll give him a try - I fully expect to be ignored. I'll also try the address suggested on the other thread.

Thanks for all the help.

Alan

tripled

computerwoman, usually energywatch would be a good suggestion, but they and ofgem ofgem deal with regulating gas and electricity, they don't have anything to do with servicing companies I'm afraid, even if owned by a utility.

wills34

find the local ombudsman for the area tripled is correct usual ports of call OFGEM and Energywatch can't deal with this

Pink_Princess_5

Alanb wrote: »

I've managed to get the CEO's email address so I'll give him a try - I fully expect to be ignored. I'll also try the address suggested on the other thread.

Thanks for all the help.

Alan

would you mind letting me have this address please as I am fed up with BG ?
Thanks PP x

tripled

All their head office details are on the corporate website (centrica.co.uk)

Alanb

Well, my kicking off at the call centre manager seemed to do the trick. They're replacing my old washer/dryer completely. Aparently it's a gesture of goodwill due to being messed about. Quite a result as I'm sure I'm only due about a 40% rebate on a new one.

The CEO of British Gas is Sam Laidlaw.

Cheers