Loandirect.net FRAUD HELP

archiebear_2

:mad:my partner signed up for a membership with this company, they took £49.95 to register him, they sent him a text message saying they found him a loan and to go on their website to view it, but when trying to log in the page did nothing kept refreshing, he called them to find out y, they sent him a new password and link to the log in page. The same thing happened, we called again and sent the same., went on a different computer to see if it was just ours but still nothing. We giving up and can't afford to keep calling them but can't log in to try get money back,
what shall we do...

DCFC79

archiebear wrote: »

:mad:my partner signed up for a membership with this company, they took £49.95 to register him, they sent him a text message saying they found him a loan and to go on their website to view it, but when trying to log in the page did nothing kept refreshing, he called them to find out y, they sent him a new password and link to the log in page. The same thing happened, we called again and sent the same., went on a different computer to see if it was just ours but still nothing. We giving up and can't afford to keep calling them but can't log in to try get money back,
what shall we do...

What did he think he was getting for the £50 ?

First of all tell him off for giving away £50 then put him in the dog house.

geoffky

Jesus its bad out there if people are paying someone £50 to show them a web page..

Chris.mason_2

I applied with this company also. I didn't really realise that the fee was charged straight away as I thought it would be charged when I got the loan through. (to be fair I have gone back and checked the website and the t&c's do say its charged straight away... should have read them instead of just ticking the box!!!)...

They did get me a loan offer but the rate was quite high and luckily I managed to borrow the money off a family member to tide me over.

I called Loans Direct on their customer service number 0844 704 8272 to try and get a refund of the membership fee as I had only joined a few days before and the site says theres a 14 day cooling off period. Got to be honest, I didnt expect to get much joy as these companies usually hang onto the money when theyve got it.
After a bit of time on the phone they told me I needed to write in to cancel so I sent a letter the same day and supprisingly received a refund about 6 days later (was expecting to have to chase them like crazy for it).

Obviously will be more careful who I give my card details to in future and make sure I read the T&Cs before pressing submit!

Hope this helps!

Devon_Dyno_Soar

This company has taken money, all that was left in the account, from someone I know too. They are clearly ethically questionable. The fact that their registered office is owned by a company called IsupportBiz who offer "virtual offices" was no surprise.
The address to write to is shown on the LoansDirectUK website under "Terms and Conditions"

If you want to find out more details I suggest a good trawl through the webs directory services using the postal address will yield further information.

19lottie82

As soon as I saw the title of this thread, I thought...... My money is on this company being a loan broker "magically" took a fee from someones account despite them "definitely not" giving them their bank details or card number (i suppose they must have guessed it), and low and behold, I was right!

Honestly, do people not check out these companies, or read the T&Cs before handing over their payment details..... (oh wait, but they didn't?)

SnowTiger

Devon_Dyno_Soar wrote: »

This company has taken money, all that was left in the account, from someone I know too. They are clearly ethically questionable. The fact that their registered office is owned by a company called IsupportBiz who offer "virtual offices" was no surprise.
The address to write to is shown on the LoansDirectUK website under "Terms and Conditions"

If you want to find out more details I suggest a good trawl through the webs directory services using the postal address will yield further information.

[TEXT DELETED BY FORUM TEAM]

Do Visa and Mastercard chargebacks cover services as well and tangible goods? If so, your friend may be able to successfully make a chargeback via their card provider [TEXT DELETED BY FORUM TEAM]

You can check the Consumer Credit Licence database here. I wasn't able to find a licence for them. It's a bit clunky and doesn't appear to work in Chrome.

Aitch_G

Hi, I too was hoodwinked into a charge of £59.75 for a so called membership. Called them straight away and was told it wasn't a problem just write explaining that I haven't and will not use their services and will get a full refund. Which turned out to be a complete load of rubbish as I just got a reply acknowledging my letter and offering more loans!
So called again, I was offered around £21 as a refund and was not allowed to speak to a manager. Also given a hilarious analogy as to why I wasn't entitled to a full refund - "if you went to a restaurant and ordered a meal and then decided not to eat it you'd still have to pay or it!"
At that point I knew I was getting nowhere and called the Financial Ombudsman helpline and loansdirectuk are not registered as a company. Therefore I did a bit of digging on the company by calling one of the companies that offered me a loan through them and asked who gave them my details and turns out they are actually a company called Veritable Finance from Southend on Sea.
Financial ombudsman advised that a credit broker is not allowed to charge you more than £5 if you do not use there services and they complained to Veritable Finance on my behalf which they have 8 weeks to reply to.
However yesterday I received an email from loansdirectuk to say a refund of the full £59.75 is being processed! Fingers crossed I actually get it!
the financial ombudsman can be contacted on 0300 123 9123 or 0800 023 4567

Hope this helps

Aitch_G

I have received the refund :j

jumperjohn

Aitch_G wrote: »

I have received the refund :j

So the lesson learned is........................?