Airport chauffeur didn't turn up

ks2000

We booked a chauffeur to pick up our car for 2 weeks and they didnt turn up.

We were there in good time and waited 35 minutes when we had to go and park in order not to miss our flight. The contact number answered once and then was continually engaged.

Parking on the day at long stay cost £170.

We have complained to Skypark Secure which was the company that has the web site (via this web site!) we booked on, and they have said they will contact the company, but have a get out clause that they have limited liablility

Has any one any ideas of how we can get this money back?

Bob_the_Saver

Sue them, no clause can take away your basic consumer rights.

ks2000

We have had a phone call (from a director of Skypark) and have had the £170 car park fee refunded. We were not refunded for the £41 chauffeur service we did not receive - we are still awaiting news on this.

Given that we had the stress of no one turning up, my husband aged 55 having to run from the parking to get to the gate on time, and speedy boarding we paid for a waste of money as most people had boarded by the time we got to the gate, its reasonable to expect them to refund a service we didnt get!!

No offer of anything else

Will keep you posted

Tiddlywinks

What quantifiable loss have you now suffered?

You have had your parking costs paid so that is now not a loss.

As to your original £41 - no, you didn't recieve that service BUT you have had another service paid for in its place.

Move on...

photome

I am with the above poster, you have had your parking paid for and it didnt cost you any more than originally budgeted for.

ks2000

Thanks for the comments

As a customer care consultant I know that to deal with a complaint/problem really well impacts in that is increases the positive view of the company concerned. A complaint is a gift.

We incurred considerable stress - the fear of missing a flight is quite major, plus costs in our mobile calls, and this impacted on the enjoyment of the start of our holiday. We also paid for speedyboarding we could not use.

So no tangible financial loss, but credibility and trust in organisations is based on more than financials

I have moved on - I just will never use the company again and will tell people of our experience - as they are evidently only concerned with minimal levels of customer service, and fulfiling the letter of the law.

mcfisco

my husband aged 55 having to run from the parking to get to the gate on time

As a 54 yr old, I fail to see the relevance of being 55 - is something bad going to happen to me next year?

Bob_the_Saver

mcfisco wrote: »

As a 54 yr old, I fail to see the relevance of being 55 - is something bad going to happen to me next year?

You don't want to know :eek:

mcfisco

You don't want to know

That's what I feared, there's something lurking, waiting to pounce

stoneman

I am 56 and run 6 miles every other day, so what being 54 had to do with it I don't know.;)

mcfisco

stoneman wrote: »

I am 56 and run 6 miles every other day, so what being 54 had to do with it I don't know.;)

Well I manage 5 ish miles mon-fri pre-breakfast
Cycle between 20 and 40 miles mon, wed, thurs evenings and 60 - 100 miles Sat
+ the odd triathlon and adventure race
I do usually have Sunday off though

So there

Just wondering if it all has to stop next year when I hit 55?